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Knowledge Base
Knowledgebase for Squaretalk
Recent Articles
How to Set a Specific Server Cleanup Time
How to Set a Specific Server Cleanup Time The Server Cleanup Time directly impacts how real-time data is refreshed in the Monitor page. At the configured time, the system performs a daily reset process that ensures Monitor statistics reflect ...Where to View Audit Logs
Where to View Audit Logs Audit Logs in the Squaretalk Platform allow admins to track important activity across the platform. They are essential for troubleshooting issues, monitoring security events, and keeping visibility over system changes. Audit ...How to Configure Alerts & Notifications
How to Configure Alerts & Notifications The Squaretalk Platform allows you to configure alerts and notifications so you never miss important activity. Once configured, you will be able to find them by clicking on Notifications in the upper right ...How to Choose the Correct Calls Distribution
How to Choose the Correct Calls Distribution When you create a call queue in the Squaretalk Platform, you must choose a Call Distribution Type. This setting controls how incoming calls are assigned to agents and directly impacts: response speed ...How to Configure Call Recording Settings
How to Configure Call Recording Settings The Squaretalk Platform allows you to configure call recording settings to ensure compliance, quality monitoring, and performance review. Recordings can be enabled or disabled depending on the call type, and ...
Popular Articles
Settings - Communication - Ext creation & Phone number management
This article will provide you an overview of the Communication section and functionality within the Settings of Matrix Extension Creation and management: 1. Navigate to your Matrix settings by clicking "Settings" on the left-hand side: 2. Under the ...Settings - Permissions
This article will provide you with an overview of the Permission section, functionality as well as how to create a custom one: You will be able to see the settings tab only if you have admin rights. 1. Click Settings to navigate to the settings page ...Statistics and Reports - Call history
This article will provide you an overview of the Call History report and it's functionality: To navigate to the Call History, first click on Statistics and Reports and then click on Call History from the drop down menu: From the Call History you can ...Agents View - Dashboard
This article will give you an overview of the dashboard from an Agents point of view as well as functionality: 1. Upon logging in you will be prompted to choose your Campaign: 2. After choosing your Campaign you will be presented with your dashboard ...Adding Prefixes
In order to add Prefixes to your numbers, please follow the steps below: Prefixes add a custom number/s that must be dialed before dialing a specific number and can be used for additional functionality. Example: You can use this to split calls for ...