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Knowledge Base
Knowledgebase for Squaretalk
Recent Articles
How to Create a WhatsApp Template
How to Create a WhatsApp Template WhatsApp templates allow you to send pre-approved messages(by Meta) to customers, such as notifications, reminders, or marketing campaigns. Step-by-Step: Create a New Announcement Go to Settings → Messaging → ...How to Create Disposition Statuses for Call Wrap-Up
How to Create Disposition Statuses for Call Wrap-Up Disposition Statuses define the outcome of a call. Agents select a Disposition Status during Wrap-Up to categorize what happened during the call. This turns conversations into measurable performance ...How to Configure and Manage Call Wrap-Up Per Queue
How to Configure and Manage Call Wrap-Up Per Queue Call Wrap-Up allows you to control what happens after an agent finishes a call. When enabled for a queue, agents must complete a post-call form before returning to their previous status. This ensures ...How to Enable & Manage Internal Chats
How to Enable & Manage Internal Chats: Real-Time Team Communication Inside the Squaretalk Platform Internal Chat brings secure, real-time team communication directly into the Squaretalk workspace. No more switching between tools. No more lost ...How to Set a Specific Server Cleanup Time
How to Set a Specific Server Cleanup Time The Server Cleanup Time directly impacts how real-time data is refreshed in the Monitor page. At the configured time, the system performs a daily reset process that ensures Monitor statistics reflect ...
Popular Articles
Settings - Communication - Ext creation & Phone number management
This article will provide you an overview of the Communication section and functionality within the Settings of Matrix Extension Creation and management: 1. Navigate to your Matrix settings by clicking "Settings" on the left-hand side: 2. Under the ...Settings - Permissions
This article will provide you with an overview of the Permission section, functionality as well as how to create a custom one: You will be able to see the settings tab only if you have admin rights. 1. Click Settings to navigate to the settings page ...Statistics and Reports - Call history
This article will provide you an overview of the Call History report and it's functionality: To navigate to the Call History, first click on Statistics and Reports and then click on Call History from the drop down menu: From the Call History you can ...Agents View - Dashboard
This article will give you an overview of the dashboard from an Agents point of view as well as functionality: 1. Upon logging in you will be prompted to choose your Campaign: 2. After choosing your Campaign you will be presented with your dashboard ...Adding Prefixes
In order to add Prefixes to your numbers, please follow the steps below: Prefixes add a custom number/s that must be dialed before dialing a specific number and can be used for additional functionality. Example: You can use this to split calls for ...