Recent Articles
How to Fill in the User Import File (CSV / Excel)
How to Fill in the User Import File (CSV / Excel) When using the Bulk Import feature, you can upload a CSV or Excel file to create multiple users at once. To ensure a successful import, it’s important to follow the correct format and complete all ...
How to Add and Verify a New Business Number
How to Add and Verify a New Business Number To use a phone number for WhatsApp messaging, the number must be onboarded through the Messaging settings. This process links your Squaretalk phone number to Meta’s WhatsApp ecosystem, allowing you to send ...
How to Create a WhatsApp Template
How to Create a WhatsApp Template WhatsApp templates allow you to send pre-approved messages(by Meta) to customers, such as notifications, reminders, or marketing campaigns. Step-by-Step: Create a New Announcement Go to Settings → Messaging → ...
How to Create Disposition Statuses for Call Wrap-Up
How to Create Disposition Statuses for Call Wrap-Up Disposition Statuses define the outcome of a call. Agents select a Disposition Status during Wrap-Up to categorize what happened during the call. This turns conversations into measurable performance ...
How to Configure and Manage Call Wrap-Up Per Queue
How to Configure and Manage Call Wrap-Up Per Queue Call Wrap-Up allows you to control what happens after an agent finishes a call. When enabled for a queue, agents must complete a post-call form before returning to their previous status. This ensures ...