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Knowledge Base
Knowledgebase for Squaretalk
Recent Articles
Voicemail setup (Ext & Queues)
1. To set up a voicemail and enable it for an extension, navigate to the Settings section: 2. Then to the Extensions section: 3. Click on the next to the desired extension to edit it: 4. Navigate to the Voice Mail section and enable the option: 5. ...Configuring Inbound Rules for incoming calls
By default the Matrix numbers you add to your account do not have any Inbound Rules (used for Incoming Calls) configured since these are per your preference, therefore you need to configure them if you require inbound calls. This can be done by ...Voicemail
This article will show you how to access your Voice messages: 1. First navigate to the Axiom Dashboard: 2. Click on the Voice Mail icon on the top right: 3. From here you will be able to see any voice message you may have:How to replace Phone Numbers/DID
In order to replace Phone Numbers/DID's, please follow the steps below: Note that the settings tab is visible only to users with administrative privileges 1. Click on Settings and then Phone Numbers: 2. Click on Replace Numbers: 3. The numbers you ...Configuring Phone Numbers
To configure your new numbers please follow the steps below: 1. Click Settings to navigate to the settings page on the left hand side of the screen and navigate to the Phone Numbers section: You will be able to see the settings tab only if you have ...
Popular Articles
Agents View - Dashboard
This article will give you an overview of the dashboard from an Agents point of view: 1. You can keep track of total calls from this field: 2. Monitor the duration of your calls here: 3. Track your break intervals using this feature: 4. Check the ...Dashboard
This article will navigate you through the available options of the dashboard. 1. Click "Dashboard" to navigate to the dashboard on the left-hand side. NOTE: You can navigate to the dashboard menu only if you have Admin or Manager permissions: 2. ...Statistics and Reports - Agents tab
This article will provide you an overview of the Agents report and it's functionality: 1. Navigate to the agent's tab within the reports section of the Matrix by selecting "Agents" on the left-hand side of the screen in the menu options: 2. Utilize ...How to add a new user
Make sure you have an extension. (Click here to learn how to add a new extension) 1. To create a new user navigate to Settings section: 2. Next navigate to the Users section and click on New user: 3. From the new window that will appear, fill in the ...Monitor
This article will provide you more information about the Monitor section and functionality: 1. Enter the Monitor page by selecting "Monitor": 2. Filter agents currently in a call by clicking 'In Call' excluding all others from the monitor list: 3. ...