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Knowledge Base
Knowledgebase for Squaretalk
Recent Articles
How to Restore Archived Recordings
How to Restore Archived Recordings When recordings are archived, they are moved to secure cold storage for 180 days to free up active space. Archived recordings are not immediately available for playback, but can be restored as an exception if there ...Understanding Storage in Squaretalk
Understanding Storage in Squaretalk Storage in the Squaretalk Platform refers to the total amount of data your account uses, mainly generated from daily operations such as calls, messages, emails, and contacts. ? Note: Audit logs are not included ...Where to View Storage Notifications
Where to View Storage Notifications Squaretalk provides storage notifications to ensure administrators are always aware of their current usage and can take action before limits are reached. These notifications appear across the platform and through ...How to Configure Callback for Queues
How to Configure Callback for Queues The Callback feature allows callers to request a callback instead of waiting in a queue. This improves customer experience and reduces queue congestion. Callback is configured per queue and gives you full control ...How to Fill in the User Import File (CSV / Excel)
How to Fill in the User Import File (CSV / Excel) When using the Bulk Import feature, you can upload a CSV or Excel file to create multiple users at once. To ensure a successful import, it’s important to follow the correct format and complete all ...
Popular Articles
Settings - Communication - Ext creation & Phone number management
This article will provide you an overview of the Communication section and functionality within the Settings of Matrix Extension Creation and management: 1. Navigate to your Matrix settings by clicking "Settings" on the left-hand side: 2. Under the ...Settings - Permissions
This article will provide you with an overview of the Permission section, functionality as well as how to create a custom one: You will be able to see the settings tab only if you have admin rights. 1. Click Settings to navigate to the settings page ...Statistics and Reports - Call history
This article will provide you an overview of the Call History report and it's functionality: To navigate to the Call History, first click on Statistics and Reports and then click on Call History from the drop down menu: From the Call History you can ...Agents View - Dashboard
This article will give you an overview of the dashboard from an Agents point of view as well as functionality: 1. Upon logging in you will be prompted to choose your Campaign: 2. After choosing your Campaign you will be presented with your dashboard ...Adding Prefixes
In order to add Prefixes to your numbers, please follow the steps below: Prefixes add a custom number/s that must be dialed before dialing a specific number and can be used for additional functionality. Example: You can use this to split calls for ...