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Axiom Monitor page
This guide will show you how to navigate through the Monitors page in Axiom. 1. Click "Monitor" to enter the Monitor page. 2. Click 'In Call' to filter the agents that are in a call and exclude all other agents from the monitor list. 3. Click 'Break' ...
Axiom Monitor page
1. Click "Monitor" to enter the Monitor page. 2. Click 'In Call' to filter the agents that are in a call and exclude all other agents from the monitor list. 3. Click 'Break' to filter the agents that are in a break status and exclude all other agents ...
Axiom Dashboard
1. At the top of the page you can see a the server time. 2. Click 'Dialpad' to bring live your dial pad. PS: This option is only available if your User/Extension is configured to make the calls via Web. 3. Click 'Dialpad' again to hide it. PS: This ...
Axiom My Score page
This guide will show you how to navigate the My Score page of Axiom. 1. You can navigate to 'My Score' page via the dashboard on the left hand side. 2. Here you can monitor the 'Total Calls' you made as an agent. 3. Here you can monitor the 'Answered ...
Axiom Queues page
1. Click 'Queues' to enter the queues page. 2. Here you can monitor the 'Total calls' in all of your queues. 3. Here you can monitor how many of the calls were answered. 4. Here you can monitor the missed calls for the day. 5. Here you can monitor ...