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How to add a new user
Make sure you have an extension. (Click here to learn how to add a new extension) To create a new user you have to go to the Settings page and Users tab. Then click on "New User" and add the name, email, status, type of the extension*, select which ...
Axiom Monitor page
This guide will show you how to navigate through the Monitors page in Axiom. 1. Click "Monitor" to enter the Monitor page. 2. Click 'In Call' to filter the agents that are in a call and exclude all other agents from the monitor list. 3. Click 'Break' ...
New Queue
To create a new queue, go to Settings then Queue. Click on “New Queue”, you’ll see 4 tabs: General / Agents/ Advanced/ Callback General Queue name - name the queue Queue number - number the queue (Queue number minimum 9000) Caller ID name - You can ...
Axiom Queues page
1. Click 'Queues' to enter the queues page. 2. Here you can monitor the 'Total calls' in all of your queues. 3. Here you can monitor how many of the calls were answered. 4. Here you can monitor the missed calls for the day. 5. Here you can monitor ...
Axiom Report Summary
1. Click "Reports" to open Reports page 2. Click this icon to choose the dates of the report. 3. Select a date from the drop down menu. 4. Click "search" to get the report for the preset dates. 5. Click "download icon" to open a download drop menu. ...