Recent Articles
Spam Check
To use the Spam Checker you must first activate it, for information regarding the activation and if you have any issues please get in touch with your Account Manager. Please note the spam checker is an additional cost. 1. After logging in to the ...
Blacklist number/lead
1. To blacklist a number/lead navigate to the Leads section: 2. From the Leads section click on the hamburger menu on the top right and select "Blacklist lead" option: 3. In the new window enter the phone you would like to blacklist and select the ...
Whitelist IP
This article will provide you more details and information regarding how to whitelist an IP in Matrix: 1. Navigate to the Settings section and then Security tab: 2. Next click on "Create" under the IP List section: 3. Next input your IP you wish to ...
Adding Prefixes
In order to add Prefixes to your numbers, please follow the steps below: Prefixes add a custom number/s that must be dialed before dialing a specific number and can be used for additional functionality. Example: You can use this to split calls for ...
Voicemail setup (Ext & Queues)
1. To set up a voicemail and enable it for an extension, navigate to the Settings section: 2. Then to the Extensions section: 3. Click on the next to the desired extension to edit it: 4. Navigate to the Voice Mail section and enable the option: 5. ...