Recent Articles
Adding Prefixes
In order to add Prefixes to your numbers, please follow the steps below: Prefixes add a custom number/s that must be dialed before dialing a specific number and can be used for additional functionality. Example: You can use this to split calls for ...
Voicemail setup (Ext & Queues)
1. To set up a voicemail and enable it for an extension, navigate to the Settings section: 2. Then to the Extensions section: 3. Click on the next to the desired extension to edit it: 4. Navigate to the Voice Mail section and enable the option: 5. ...
Configuring Inbound Rules for incoming calls
By default the Matrix numbers you add to your account do not have any Inbound Rules (used for Incoming Calls) configured since these are per your preference, therefore you need to configure them if you require inbound calls. This can be done by ...
Voicemail
This article will show you how to access your Voice messages: 1. First navigate to the Axiom Dashboard: 2. Click on the Voice Mail icon on the top right: 3. From here you will be able to see any voice message you may have:
How to replace Phone Numbers/DID
In order to replace Phone Numbers/DID's, please follow the steps below: Note that the settings tab is visible only to users with administrative privileges 1. Click on Settings and then Phone Numbers: 2. Click on Replace Numbers: 3. The numbers you ...