KB
Knowledge Base
Knowledgebase for Squaretalk
Recent Articles
Axiom - How to Change/Edit User’s Details
In order to edit user details, follow the steps below: 1. Go to "Settings" 2. Click on the "Users" tab 3. Pick the User you would like to edit and click on the "pencil image" on the right end of the row. 4. Edit the "Name", “Email” etc. 5. Click on ...Axiom - How to Change extension’s password
In order to change your extension’s password: 1. Go to "Settings" 2. Click on "Extensions" 3. Pick the extension you would like to change the password for and click on the "pencil image" on the right end of the row. 4. On the right side of the ...Axiom - How to Blacklist a Number
In order to add a number to the blacklist follow the steps below: Click on “Settings” Select “Blacklist” Click on “+ Add Number” A box will appear with 2 fields: Number or Caller ID Description In the “Number or caller ID” you must enter the phone ...Axiom - How to Add a New Group
In order to add a new “Group” please follow the steps below: Go to “Settings” Click on “Groups” Click on “Add new Group” Write the Group name and description Click on the “Save” button.Axiom - How to Allow IP
Go to "Settings" Go to "IP" Click on “New IP” Add the IP, put a description, select access level and Save.
Popular Articles
Matrix Agents View
1. Here you can monitor the Total Calls. 2. Here you can monitor the Calls Duration. 3. Here you can monitor your pause breaks. 4. Here you can check the paused duration. 5. Here you can check your sales. 6. Here you can check your callbacks. 7. ...Matrix - Dashboard
This guide will navigate you through the available options of the dashboard. 1. Click "Dashboard" to navigate to the dashboard on the left-hand side. PS: You can navigate to the dashboard menu only if you have Admin or Manager permissions. 2. Here ...Matrix Reports - Agents tab
1. Click "Agents" to navigate to the agent's tab of the reports section in the Matrix. It is located on the left-hand side of the screen as a menu option. 2. Click the "Filters by user" field to search for a specific user. 3. Click the "Date" field ...Axiom - How to Allow IP
Go to "Settings" Go to "IP" Click on “New IP” Add the IP, put a description, select access level and Save.Axiom Monitor page
This guide will show you how to navigate through the Monitors page in Axiom. 1. Click "Monitor" to enter the Monitor page. 2. Click 'In Call' to filter the agents that are in a call and exclude all other agents from the monitor list. 3. Click 'Break' ...