Matrix Agents View
1. Here you can monitor the Total Calls. 2. Here you can monitor the Calls Duration. 3. Here you can monitor your pause breaks. 4. Here you can check the paused duration. 5. Here you can check your sales. 6. Here you can check your callbacks. 7. ...
Matrix - Dashboard
This guide will navigate you through the available options of the dashboard. 1. Click "Dashboard" to navigate to the dashboard on the left-hand side. PS: You can navigate to the dashboard menu only if you have Admin or Manager permissions. 2. Here ...
Matrix Reports - Agents tab
1. Click "Agents" to navigate to the agent's tab of the reports section in the Matrix. It is located on the left-hand side of the screen as a menu option. 2. Click the "Filters by user" field to search for a specific user. 3. Click the "Date" field ...
Axiom Monitor page
This guide will show you how to navigate through the Monitors page in Axiom. 1. Click "Monitor" to enter the Monitor page. 2. Click 'In Call' to filter the agents that are in a call and exclude all other agents from the monitor list. 3. Click 'Break' ...
1. Click "Campaigns" to navigate to the campaigns tab. 2. Click the "Search field" to look for a specific campaign in your campaign list. 3. Via this field, you can filter the active and inactive campaigns. 4. Select "Active" or "Inactive" to apply ...