Squaretalk Help Center

Recent Articles
Switching to SIP (Extensions)
In order to switch your agents to use SIP (Softphone) please follow the steps below: 1. Navigate to the Users section and click on the action button next to the respective user you would like to use SIP and select Edit: 2. In the next window click ...
Squaretalk API
If you require information regarding the Squaretalk API's please visit the following link: https://api-pbx.squaretalk.com/ From here you can access the Axiom C2C API as well as the rest of the API's.
Switch Extension Type
This article will provide the steps on how to switch an Extension type from SIP to WEB or vise versa: 1. Navigate to Settings and then Extensions: 2. Click on the edit button next to the respective Extension you would like to change: 3. In the new ...
Clock Synchronization
If you are being logged out of the Dashboard upon trying to log in each time this may be due to your clock being out of sync or incorrect. This article will show you how to set the automatic synchronization of the Windows clock. This may not always ...
Broadcasts
This article will provide you with an overview of the Broadcast Campaigns. 1. Navigate to Broadcasts from the menu on the left: 2. Click on "+Create" from the top right: 3. From here you can configure the Broadcast Campaign accordingly to your ...

Popular Articles
Settings - Communication - Ext creation & Phone number management
This article will provide you an overview of the Communication section and functionality within the Settings of Matrix Extension Creation and management: 1. Navigate to your Matrix settings by clicking "Settings" on the left-hand side: 2. Under the ...
Agents View - Dashboard
This article will give you an overview of the dashboard from an Agents point of view as well as functionality: 1. Upon logging in you will be prompted to choose your Campaign: 2. After choosing your Campaign you will be presented with your dashboard ...
Adding Prefixes
In order to add Prefixes to your numbers, please follow the steps below: Prefixes add a custom number/s that must be dialed before dialing a specific number and can be used for additional functionality. Example: You can use this to split calls for ...
How to add a new user
Make sure you have an extension. (Click here to learn how to add a new extension) 1. To create a new user navigate to Settings section: 2. Next navigate to the Users section and click on New user: 3. From the new window that will appear, fill in the ...
Reports - Phone Numbers
This article will provide you more information and general functionality for the Phone Numbers section in the Reports. 1. Navigate to the "Reports" section from the left and then the "Phone Numbers" tab: 2. From here you can monitor the Total, ...

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