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Knowledgebase for Squaretalk
Recent Articles
Configuring Caller ID
In this article you can find the steps on how you can configure a Caller ID for your Extensions, Queues as well as the Incoming Route for any of your DID's: Extensions 1. Click on Settings and navigate to the Extensions tab: 2. Next click on the edit ...Pause Timeout
In this article you will be find the steps on how to set up the pause timeout for the agents as well as it's functionality: 1. Click on the Settings and then the Statuses section: 2. From here you can also manage and create your Pause and Lead ...Effective Calls
To configure the effective calls please follow the steps below: 1. Access the effective calls settings by going to Settings and then "Reports": 2. Set the parameters for effective calls, which can be monitored in the calls history reports page: The ...Reset Agent Password
To reset an agents password please follow the steps below: 1. Click on "Users" from the menu on the left: 2. Click on the user you wish to reset the password for: 3. Click on "Edit" so you can make changes to the agents details: 4. Click on the ...Configuring Voicemail
To configure a Voicemail please follow the steps below: 1. Navigate to the Settings section and then click on Phone Numbers under the Communication section: 2. Click on "+Add New Group" button on the top right: 3. Select the new you wish to apply the ...
Popular Articles
Agents View - Dashboard
This article will give you an overview of the dashboard from an Agents point of view: 1. You can keep track of total calls from this field: 2. Monitor the duration of your calls here: 3. Track your break intervals using this feature: 4. Check the ...Adding Prefixes
In order to add Prefixes to your numbers, please follow the steps below: Prefixes add a custom number/s that must be dialed before dialing a specific number and can be used for additional functionality. Example: You can use this to split calls for ...How to add a new user
Make sure you have an extension. (Click here to learn how to add a new extension) 1. To create a new user navigate to Settings section: 2. Next navigate to the Users section and click on New user: 3. From the new window that will appear, fill in the ...Reports - Phone Numbers
This article will provide you more information about the Phone Numbers section in the Reports. To do this first navigate to Reports on the left side of the menu. 1. Navigate to the "Phone Numbers" tab by clicking on "Phone Numbers": 2. Here you can ...Dashboard
This article will navigate you through the available options of the dashboard. 1. Click "Dashboard" to navigate to the dashboard on the left-hand side. NOTE: You can navigate to the dashboard menu only if you have Admin or Manager permissions: 2. ...