Recent Articles
ZoiPer Mobile Installation Guide
This guide will show you how to install the Mobile ZoiPer Softphone (Third-Party) Please Note: Zoiper is Third-Party. Also keep in mind that our assistance in troubleshooting it is entirely on a best effort. 1. You can obtain the Zoiper app from your ...
Feature Codes
In this article you can find the feature codes for the following actions: spy, whisper and barge which allow you to manually perform these directly from the softphone. NOTE: The extension you're trying to spy, whisper or barge on must have a user ...
How to transfer a Call/Initiate a Conference Call
To transfer a call to another agent please follow the steps below: 1. While on a call, click the transfer button: 2. Next enter the extension number you would like to transfer the call to and press "Ok": To initiate a conference call with another ...
User API Token
To obtain the API token for your users please follow the steps below: 1. Navigate to the Users section from the menu on the left: 2. Next, click on the name of the user you require the token for: 3. From the new window that appears with all of the ...
Force Login
This article will provide you more information regarding the Force Login option as well as how to enable/disable it. You will be able to see the settings tab only if you have admin rights. 1. To enable or disable the Force Login option for a user, ...