Recent Articles
Configuring Caller ID
In this article you can find the steps on how you can configure a Caller ID for your Extensions, Queues as well as the Incoming Route for any of your DID's: Extensions 1. Click on Settings and navigate to the Extensions tab: 2. Next click on the edit ...
Pause Timeout
In this article you will be find the steps on how to set up the pause timeout for the agents as well as it's functionality: 1. Click on the Settings and then the Statuses section: 2. From here you can also manage and create your Pause and Lead ...
Effective Calls
To configure the effective calls please follow the steps below: 1. Access the effective calls settings by going to Settings and then "Reports": 2. Set the parameters for effective calls, which can be monitored in the calls history reports page: The ...
Reset Agent Password
To reset an agents password please follow the steps below: 1. Click on "Users" from the menu on the left: 2. Click on the user you wish to reset the password for: 3. Click on "Edit" so you can make changes to the agents details: 4. Click on the ...
Configuring Voicemail
To configure a Voicemail please follow the steps below: 1. Navigate to the Settings section and then click on Phone Numbers under the Communication section: 2. Click on "+Add New Group" button on the top right: 3. Select the new you wish to apply the ...