Axiom Dashboard

1. At the top of the page you can see a the server time.

2. Click 'Dialpad' to bring live your dial pad. PS: This option is only available if your User/Extension is configured to make the calls via Web.

3. Click 'Dialpad' again to hide it. PS: This option is only available if your User/Extension is configured to make the calls via Web.

4. Click the 'Plus icon' to install a desktop version of the Axiom in your computer.

5. Click 'Notifications icon' to view Alerts in your Axiom.

6. Click on 'Updates' to view if there are any updates for your solution.

7. Click 'Voicemail' to check your voicemails.

8. Here you will be able to monitor 'Incoming calls'.

9. Here you can monitor 'Answered incoming calls'.

10. Here you can monitor 'Missed incoming calls.'

11. Here you can monitor '(Out of Missed Calls) Incoming Calls that were missed while inside of the system'.

12. Here you can monitor '(Out of Missed Calls) Incoming Calls that were missed after being forwarded'.

13. Here you can monitor the 'Average answered incoming calls waiting time.'

14. Here you can monitor the 'Outgoing calls'.

15. Here you can monitor the 'Total Talk Time'.

16. Here you can monitor the 'Answered outbound calls'.

17. Here you can monitor the 'Not answered outbound calls'.

18. Here you can monitor the 'Average outbound talk time'.

19. Here you can monitor the 'Live Calls'

20. Here you can monitor the 'Live answered Incoming calls'.

21. Here you can monitor the 'Incoming calls that are not yet connected to any agent'

22. Here you can monitor the 'Incoming calls that are connected to an agent and waiting to be answered'.

23. Here you can monitor the 'Live answered outgoing calls'.

24. Here you can monitor the 'Live Agents'.

25. Here you can monitor 'Agents that are ready to take calls'.

26. Here you can monitor 'Agents that are ringing by incoming calls'.

27. Here you can monitor 'Agents that are making outgoing calls'.

28. Here you can monitor 'Agents that are in call'.

29. Here you can monitor 'Agents that are on a paused status'.

30. Here you can monitor the 'Calls waiting in the queues to be answered.'

31. Here you can monitor 'Answered calls inside the queues' .

32. Here you can monitor 'Missed calls in the queues'.

33. Here you can monitor the 'Average Service Level'. PS: Perimeters are configured in the settings.

34. Here you can monitor the Queues Details, Waiting calls, Missed calls and the Average Service Level for this specific queue.

35. Here you can view a more detailed view of the Calls for the day. Including: Total Calls, Total incoming, Total Forwarded Calls, Answered Incoming calls, Missed Incoming Calls, Total Outgoing calls, Answered Outgoing Calls, Missed Outgoing Calls and The Total Talk Time of your agents.

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