How to Add Agent to a Queue
In order to add an agent(s) to the queue, follow the steps below:
1. Click on "Settings" and the on "Queues":
2. Click the
on the right of the Queue you want to add the agent to:
3. In the new window that pops up head over to the Agents tab and simply drag the agent from the left column (All extensions) to the right one (Chosen extensions) after which click Save:
2. Click the
3. In the new window that pops up head over to the Agents tab and simply drag the agent from the left column (All extensions) to the right one (Chosen extensions) after which click Save:
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