Axiom - How to Add Agent to a Queue
In order to add an agent to the queue please follow the steps below:
- Go to "Settings"
- Go to "Queues"
- Pick the queue you would like to add agent to and click on the "pencil image" on the right end of the row.
- Go to the "Agent" tab
- Drug the Agent's name you would like to add to the queue.
- Click on "Save".
1. At the top of the page you can see a the server time. 2. Click 'Dialpad' to bring live your dial pad. PS: This option is only available if your User/Extension is configured to make the calls via Web. 3. Click 'Dialpad' again to hide it. PS: This ...
Axiom - How to Add a New Group
In order to add a new “Group” please follow the steps below: Go to “Settings” Click on “Groups” Click on “Add new Group” Write the Group name and description Click on the “Save” button.
Axiom Reports page Queues
This guide will show you how to navigate through the Reports page, Queues tab in Axiom. 1. Click "Queues" to get reporting on the queues. 2. Click here to see the missed calls. 3. Click here to see the answered calls. 4. This graph shows you the ...
Axiom Monitor page
This guide will show you how to navigate through the Monitors page in Axiom. 1. Click "Monitor" to enter the Monitor page. 2. Click 'In Call' to filter the agents that are in a call and exclude all other agents from the monitor list. 3. Click 'Break' ...
Axiom Settings Permissions
1. Click "Settings" to navigate to the settings page on the left hand side of the screen. You will be able to see the settings tab only if you have admin rights. 2. Click "Permissions" to navigate to the permissions page. 3. Click the "Search" field ...