How to Add or Remove an Agent from a Queue

 In order to add or remove agent(s) to the queue, please follow the steps below:

1. Click on "Settings" and the on "Queues":

2. Click the  on the right of the Queue you want to add or remove the agents to from:

3. In the new window that pops up head over to the Agents tab and simply drag the agent from the left column (All extensions) to the right one (Chosen extensions) or drag them from the right tab (Chosen extensions) to the left one (All extensions) to remove them, after which click Save:

• Related Articles

• Reset Agent Password

  To reset an agents password please follow the steps below: 1. Click on "Users" from the menu on the left: 2. Click on the user you wish to reset the password for: 3. Click on "Edit" so you can make changes to the agents details: 4. Click on the ...

• Settings - Queues

  To create a queue please follow the steps below: NOTE: You will be able to see the settings tab only if you have admin rights. 1. Click "Settings" to navigate to the settings page on the left hand side of the screen: (You will be able to see the ...

• Dashboard

  This article will navigate you through the available options of the dashboard. 1. Click "Dashboard" to navigate to the dashboard on the left-hand side. NOTE: You can navigate to the dashboard menu only if you have Admin or Manager permissions: 2. ...

• Agents View - Dashboard

  This article will give you an overview of the dashboard from an Agents point of view as well as functionality: 1. Upon logging in you will be prompted to choose your Campaign: 2. After choosing your Campaign you will be presented with your dashboard ...

• How to Change/Edit User’s Details

  In order to edit user details, follow the steps below: 1. Go to "Settings" and click on the "Users" tab: 2. Find the user you would like to edit and click the on the right of it under the Action section: 3. From here you can edit the users Name, ...