How to change and view an extension’s password
In order to change your extension’s password follow the steps below:
1. Navigate to "Settings" and then click on "Extensions":
2. Choose the extension you would like to change the password for and click on the
on the right of it:
3. On the right side of the "Secret" field, click on the
button and you are done, your password is changed:
4. In order to view your new password, click on the
icon:
2. Choose the extension you would like to change the password for and click on the
3. On the right side of the "Secret" field, click on the
4. In order to view your new password, click on the
Related Articles
Change Billing Portal Password
In order to change your password for the Billing Portal, navigate to the Settings menu, here you can also enable "Two-factor authentication":Agents View - Dashboard
This article will give you an overview of the dashboard from an Agents point of view: 1. You can keep track of total calls from this field: 2. Monitor the duration of your calls here: 3. Track your break intervals using this feature: 4. Check the ...How to Change/Edit User’s Details
In order to edit user details, follow the steps below: 1. Go to "Settings" and click on the "Users" tab: 2. Find the user you would like to edit and click the on the right of it under the Action section: 3. From here you can edit the users Name, ...Users
This article will provide you an overview of the Users section and it's functionality: 1. Navigate to the users tab in the Matrix by clicking on "Users" located on the left-hand side of your screen where the menu options are displayed: 2. Search for ...How to add a new extension
To create a new extension you first have to speak with your Account Manager to allow more extensions for your account if you have reached your limit. Setting up a Voicemail to an Extension and Queue: Voicemail setup (Ext & Queues) 1. To create a new ...