Axiom My Score page
This guide will show you how to navigate the My Score page of Axiom.
1. You can navigate to 'My Score' page via the dashboard on the left hand side.
2. Here you can monitor the 'Total Calls' you made as an agent.
3. Here you can monitor the 'Answered Ration Incoming calls'.
4. Here you can monitor the 'Answered Ration Outgoing calls'.
5. Here you can monitor the 'Answered internal incoming/outgoing calls'.
6. Here you can monitor how many breaks you have taken.
7. Here you can see the 'Total talk time'.
8. Here you can monitor the 'Total Talk time for incoming calls'.
9. Here you can monitor the 'Total Talk time for outgoing calls'.
10. Here you can monitor the 'Average Talk Time'.
11. Here you can monitor 'Average Talk Time of Incoming calls'.
12. Here you can monitor 'Average Talk Time of Outgoing calls'.
13. Click "Answered" to filter the calls to show you only the answered calls.
14. Click "Columns" to select which KPIs you would like to monitor below.
15. Click "Columns" again to hide the possible KPIs list.
16. Click "Action" to listen to the call.
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