Axiom My Score page

Axiom My Score page

This guide will show you how to navigate the My Score page of Axiom.



1. You can navigate to 'My Score' page via the dashboard on the left hand side.

2. Here you can monitor the 'Total Calls' you made as an agent.

3. Here you can monitor the 'Answered Ration Incoming calls'.

4. Here you can monitor the 'Answered Ration Outgoing calls'.

5. Here you can monitor the 'Answered internal incoming/outgoing calls'.

6. Here you can monitor how many breaks you have taken.

7. Here you can see the 'Total talk time'.

8. Here you can monitor the 'Total Talk time for incoming calls'.

9. Here you can monitor the 'Total Talk time for outgoing calls'.

10. Here you can monitor the 'Average Talk Time'.

11. Here you can monitor 'Average Talk Time of Incoming calls'.

12. Here you can monitor 'Average Talk Time of Outgoing calls'.

13. Click "Answered" to filter the calls to show you only the answered calls.

14. Click "Columns" to select which KPIs you would like to monitor below.

15. Click "Columns" again to hide the possible KPIs list.

16. Click "Action" to listen to the call.





    • Related Articles

    • Axiom Reports page Queues

      This guide will show you how to navigate through the Reports page, Queues tab in Axiom. 1. Click "Queues" to get reporting on the queues. 2. Click here to see the missed calls. 3. Click here to see the answered calls. 4. This graph shows you the ...
    • Axiom Monitor page

      This guide will show you how to navigate through the Monitors page in Axiom. 1. Click "Monitor" to enter the Monitor page. 2. Click 'In Call' to filter the agents that are in a call and exclude all other agents from the monitor list. 3. Click 'Break' ...
    • Axiom Reports page - Calls Tab

      1. Click "Calls" to navigate to the Calls tab in the Reports page. 2. Click 'Eports to CSV' to download the CSV. You have two options to export the file as it is or to export it with sub rows. 3. Click "Raw Calls" to get a view including all sub rows ...
    • Axiom Monitor page

      1. Click "Monitor" to enter the Monitor page. 2. Click 'In Call' to filter the agents that are in a call and exclude all other agents from the monitor list. 3. Click 'Break' to filter the agents that are in a break status and exclude all other agents ...
    • Axiom Reports Page Callbacks

      1. Click "CallBack" to enter the CallBack tab. 2. Click "Update Data" to refresh your page. 3. Click the "Search" field to search for a specific callback. 4. Click "Columns" to filter the KPIs. 5. Here you can monitor to which queue the callback ...