Queues

Queues

This article will provide you more information about the Queues section and functionality:

1. Navigate to the Queues page by clicking on 'Queues':

2. Here you can monitor the 'Total calls' across all your queues:

3. Here you can monitor how many of the calls were answered:

4. Here you can monitor the missed calls for the day:

5. Check the current number of calls in the queue awaiting an answer here:

6. Monitor the longest wait time for a call within a specific queue here:

7. Utilize the "Search" field to find a particular queue:

8. Customize the displayed Key Performance Indicators (KPIs) by clicking on "Columns":


    • Related Articles

    • Reports - Queues

      This article will provide you more information about the Queues section in the Reports. To do this first navigate to Reports on the left side of the menu. 1. Access queue reporting by clicking on "Queues": 2. View missed calls by clicking at this ...

    • Settings - Queues

      To create a queue please follow the steps below: NOTE: You will be able to see the settings tab only if you have admin rights. 1. Click "Settings" to navigate to the settings page on the left hand side of the screen: (You will be able to see the ...

    • Reports - Calls Tab

      This article will provide you more information about the Calls section in the Reports. The Calls report allows you to review all calls made via the Axiom as well as listen to the call recordings. To do this first navigate to Reports on the left side ...

    • Statistics and Reports - Calls

      This article will provide you an overview of the Calls report and it's functionality: 1. Navigate to the Reports calls tab by clicking on "Calls": 2. Select the KPIs you want to include in your report by clicking on "Status" Note that you can choose ...

    • Configuring Inbound Rules for incoming calls

      By default the Matrix numbers you add to your account do not have any Inbound Rules (used for Incoming Calls) configured since these are per your preference, therefore you need to configure them if you require inbound calls. This can be done by ...