Axiom Queues page

1. Click 'Queues' to enter the queues page.

2. Here you can monitor the 'Total calls' in all of your queues.

3. Here you can monitor how many of the calls were answered.

4. Here you can monitor the missed calls for the day.

5. Here you can monitor how many calls are waiting to be answered.

6. Here you can monitor the longest wait time of a call in a queue.

7. Click the "Search" field to search for a specific queue.

8. Click "Columns" to filter the KPIs that you would like to monitor.

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