This article will provide you more information about the CallBack section in the Reports.

To do this first navigate to Reports on the left side of the menu.

1. Navigate to the CallBack tab:

2. Refresh your page by clicking on "Update Data":

3. Utilize the "Search" field to locate a specific callback:

4. Filter Key Performance Indicators (KPIs) by clicking on "Columns":

5. Monitor the assigned queue for the callback:

6. Track the phone number that received the callback:

7. Review the scheduled time for the callback:

8. Monitor the timestamp of the last attempted call to the associated number: