Reports - Effective calls
This article will provide you more information about the Effective calls setting in the Reports section
Note: If you do not have access to this setting you either are not an Admin or have the necessary rights enabled under your current user.
1. First navigate to Reports on the left side of the menu and then on the "Effective Call Settings" icon on the right as shown below.
2. From the configuration wind Choose the minimum duration (This option filters out calls with this set value) (in seconds) and the maximum duration (This option filters out calls with this set value) (in seconds). This option filters out calls with this set value. Afterwards click "Set" to apply the setting.
3. To apply the effective calls filter when reviewing reports, ensure to click on the Effective calls button so it turns blue when reviewing reports:
(Initially when reviewing reports it is not on by default)
(Initially when reviewing reports it is not on by default)