Reports - Effective calls

This article will provide you more information about the Effective calls setting in the Reports section

To do this first navigate to Reports on the left side of the menu.

Note: if you do not have access to this setting you either are not an Admin or have the necessary rights enabled under your current user.

1. Click on the Effective Call Settings icon as shown below:

2. Choose the maximum allowable count for calls with the same number. This option filters out calls from a specific number if it exceeds the specified count, considering them ineffective.

3. Specify the time threshold after which a call will be deemed effective. Calls falling below this threshold will be excluded from the report.

4. Specify the time threshold after which a call will not be considered effective. Calls occurring after this threshold will be excluded from the report.

5. Set the threshold for the duration beyond which a call is deemed too long to be labeled as effective.

6. Click 'Save' to apply and save your settings. Note that adjusting the settings will require the regeneration of all historical reports. You can access the effective calls through the 'Reports Page'.

• Related Articles

• Reports - Calls Tab

  This article will provide you more information about the Calls section in the Reports. The Calls report allows you to review all calls made via the Axiom as well as listen to the call recordings. To do this first navigate to Reports on the left side ...

• Statistics and Reports - Calls

  This article will provide you an overview of the Calls report and it's functionality: 1. Navigate to the Reports calls tab by clicking on "Calls": 2. Select the KPIs you want to include in your report by clicking on "Status" Note that you can choose ...

• Call Summary

  Under the Reports you will find the Call Summary of the total usage of the account. You can see the total volume of minutes and cost of both incoming and outgoing calls: Here you can also search by time period as well as export a summary of the data:

• Statistics and Reports - Call history

  This article will provide you an overview of the Call History report and it's functionality: 1. Navigate to the Call history tab within Matrix reports by selecting 'Call History': 2. Specify the campaigns for which you wish to generate a report: 3. ...

• Call Records

  The Call Records section allows you to review every separate calls cost, rate and all other associated details. It also gives you the ability to export, search and group by selected criteria: