Axiom Reports Page - Effective calls

Axiom Reports Page - Effective calls

1. Click "Effective call settings icon"

2. Select the maximum counted calls with the same number. This option will filter out if a particular number has called to your contact center more than the number entered and will not consider it effective.

3. Here you will be able to select after which second the call will be considered effective. All other calls which are below the threshold will be excluded from the report.

4. Here you will be able to select after which second the call will NOT considered effective. All other calls which are after the threshold will be excluded from the report.

5. Here you can set up a after which second the call will be considered too long to be labeled as effective.

6. Click 'Save' to save your settings. The reports are built historically. Changing the settings will require all the historical reports to be built again. You can obtain the effective calls via the 'Reports Page'.






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