Reports - Phone Numbers

Reports - Phone Numbers

This article will provide you more information and general functionality for the Phone Numbers section in the Reports.

1. Navigate to the "Reports" section from the left and then the "Phone Numbers" tab:

2. From here you can monitor the Total, Incoming and Outgoing Calls for the selected period which can be specified from the Start and End date from the top right:

3. You can utilize the "Search" field to find information related to a specific phone number:


4. As well as customize the displayed Key Performance Indicators (KPIs) by clicking on "Columns":

5. Choose specific numbers for a detailed report by selecting the checkbox beside them, or opt for a comprehensive report covering all available numbers by choosing "All DIDs":

6. You can also download a CSV file for the selected numbers by clicking on "Export to CSV":

    • Related Articles

    • Statistics and Reports - Phone numbers

      This article will provide you an overview of the Phone numbers report and it's functionality: First navigate to "Statistics and Reports" from the left and click on "Phone numbers" from the drop down menu: From here you will be able to see statistics ...

    • Configuring Phone Numbers

      To configure your new numbers please follow the steps below: 1. Click Settings to navigate to the settings page on the left hand side of the screen and navigate to the Phone Numbers section: You will be able to see the settings tab only if you have ...

    • Reports - Scheduled reports

      This article will provide you more information and general functionality for the Scheduled Reports in the Reports section 1. Navigate to the "Reports" section from the left and then the Scheduled Reports tab: 2. Click on "New Scheduled Report" to ...

    • How to replace Phone Numbers/DID

      In order to replace Phone Numbers/DID's, please follow the steps below: Note that the settings tab is visible only to users with administrative privileges 1. Click on Settings and then Phone Numbers: 2. Click on Replace Numbers: 3. The numbers you ...

    • Reports - Callback

      This article will provide you more information about the CallBack section in the Reports. To do this first navigate to Reports on the left side of the menu. 1. Navigate to the CallBack tab: 2. Refresh your page by clicking on "Update Data": 3. ...