Axiom Reports Page - Phone numbers tab
1. Click "Phone Numbers" you can navigate to the Phone numbers tab.
2. Here you can monitor the Total Calls for the selected period.
3. Here you can monitor the Incoming Calls for the selected period.
4. Here you can select the Outgoing calls for the selected period.
5. Click the "Search" field to search for a specific phone number.
6. Click "Columns" to filter the available KPIs.
7. Click the 'check box' to select specific number for which you would like a report or select 'All DIDs' to get a report for all the available numbers.
8. Click "Export to CSV" to download a CSV file for the numbers selected.
Axiom Reports page - Calls Tab
1. Click "Calls" to navigate to the Calls tab in the Reports page. 2. Click 'Eports to CSV' to download the CSV. You have two options to export the file as it is or to export it with sub rows. 3. Click "Raw Calls" to get a view including all sub rows ...
Axiom Reports page Queues
This guide will show you how to navigate through the Reports page, Queues tab in Axiom. 1. Click "Queues" to get reporting on the queues. 2. Click here to see the missed calls. 3. Click here to see the answered calls. 4. This graph shows you the ...
Axiom Reports Page - Scheduled reports
1. Click "Scheduled Reports" to open the Scheduled reports tab. 2. Click "New Scheduled Report" to create a new rule. 3. Here you can customize the name of the Report. 4. By clicking 'Send To' you will be able to choose a user from your Axiom who ...
Axiom Reports Page Callbacks
1. Click "CallBack" to enter the CallBack tab. 2. Click "Update Data" to refresh your page. 3. Click the "Search" field to search for a specific callback. 4. Click "Columns" to filter the KPIs. 5. Here you can monitor to which queue the callback ...
Axiom Reports page Users tab
1. Click "Users" to navigate to the Users tab. 2. Click "Export to CSV" to get a drop down menu and choose from the following options: Export selected columns to CSV Export Pause Export all columns to CSV 3. After selecting the users you can choose ...