Reports - Users

Reports - Users

This article will provide you more information about the Users section in the Reports.
To do this first navigate to Reports on the left side of the menu.

1. Navigate to the Users tab by clicking on "Users":

2. Access the "Export to CSV" option to reveal a dropdown menu, offering choices such as exporting selected columns, pausing exports, or exporting all columns to CSV:

3. After selecting users, refine your view by clicking on "Show selected only" to filter out non-selected users:

4. Utilize the "Search" field to find a specific user:

5. Click "Columns" to filter the KPIs:

6. Select specific users by using the checkboxes:

7. Choose specific users by checking the corresponding checkboxes:

8. Upon selecting specific users, click on the 'Download icon' to download files in PNG, JPG, SVG, or PDF formats. Additionally, save reports as CSV, XLSX, or JSON, and explore options such as annotating or printing:


    • Related Articles

    • Reports - Scheduled reports

      This article will provide you more information about the Scheduled reeports in the Reports section To do this first navigate to Reports on the left side of the menu. 1. Click "Scheduled Reports" to open the Scheduled reports tab: 2. Navigate to the ...

    • Statistics and Reports - Calls

      This article will provide you an overview of the Calls report and it's functionality: 1. Navigate to the Reports calls tab by clicking on "Calls": 2. Select the KPIs you want to include in your report by clicking on "Status" Note that you can choose ...

    • Statistics and Reports - Scheduled reports

      This article will provide you more information regarding the Scheduled reports: 1. Navigate to the scheduled reports page by selecting "Scheduled" on the left-hand side: 2. Use the "Search anything..." field to locate an existing rule: 3. Monitor ...

    • Statistics and Reports - Agents tab

      This article will provide you an overview of the Agents report and it's functionality: 1. Navigate to the agent's tab within the reports section of the Matrix by selecting "Agents" on the left-hand side of the screen in the menu options: 2. Utilize ...

    • Users

      This article will provide you an overview of the Users section and it's functionality: 1. Navigate to the users tab in the Matrix by clicking on "Users" located on the left-hand side of your screen where the menu options are displayed: 2. Search for ...