Axiom Settings Alerts
2. Click "Alerts" to navigate to the Alerts tab.
3. Click on the 'Long Call Duration' tick to activate the alert.
4. Select the amount of minutes the call needs to pass in order the alert to be activated and notify the Manager.
5. Click on the 'Not in Call' tick to activate the alert.
6. Select the amount of minutes of the agent not being on a call needs to pass in order the alert to be activated and notify the Manager.
7. Click on the 'Idle Logout' tick to activate the alert.
8. Select the amount of minutes of the agent being in idle needs to pass in order the alert to be activated and forcefully logout the agent.
9. Click on the 'Login/Logout' tick to activate the alert and whenever an agent is logging in or logging out the managers will be notified.
10. Click on the 'Numbers notification' tick to activate the alert and whenever a new number is entered in the system or a number is deleted, managers will be notified.
11. You can enable a notification via email by clicking this tick.
12. Click on the 'Matrix Alerts' tick to activate the alert and be notified when there is issue with Matrix connection. PS: Matrix is Squaretalk predictive dallier.
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