Settings - Alerts

Settings - Alerts

This article will provide you with an overview of the Alerts section and functionality.
You will be able to see the settings tab only if you have admin rights.

1. First navigate to the Settings page on the left hand side of the screen:

2. Click on the Alerts tab:

3. Click on the Long Call Duration tick to activate it:

4. Select the amount of minutes the call needs to pass in order the alert to be activated and notify the Manager:


5. Click on the Not in Call tick to activate the alert.

6. Select the amount of minutes of the agent not being on a call needs to pass in order the alert to be activated and notify the Manager.


7. Click on the Idle Logout to activate the alert:

8.
Select the amount of minutes of the agent being in idle needs to pass in order the alert to be activated and forcefully logout the agent:


Lastly there is an option be notified when an agent logs out/in, to e notified when a new DID/number has been added or deleted (as well as being able to be notified by email) and also to be notified for issues with the Matrix:
Matrix is another Squaretalk (Cloud-based AI predictive dialer) product, for more information please visit: https://squaretalk.com/matrix/




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