Settings - Alerts
1. First navigate to the Settings page on the left hand side of the screen:
2. Click on the Alerts tab:
3. Click on the Long Call Duration tick to activate it:
4. Select the amount of minutes the call needs to pass in order the alert to be activated and notify the Manager:
5. Click on the Not in Call tick to activate the alert.
6. Select the amount of minutes of the agent not being on a call needs to pass in order the alert to be activated and notify the Manager.
7. Click on the Idle Logout to activate the alert:
8. Select the amount of minutes of the agent being in idle needs to pass in order the alert to be activated and forcefully logout the agent:
Lastly there is an option be notified when an agent logs out/in, to e notified when a new DID/number has been added or deleted (as well as being able to be notified by email) and also to be notified for issues with the Matrix:
Matrix is another Squaretalk (Cloud-based AI predictive dialer) product, for more information please visit: https://squaretalk.com/matrix/
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