This article will provide you with an overview of the Alerts section and functionality.
![](https://static.zohocdn.com/zoho-desk-editor/static/images/exclamation.png)
You will be able to see the settings tab only if you have admin rights.
1. First navigate to the Settings page on the left hand side of the screen:
2. Click on the Alerts tab:
![](https://support.squaretalk.com/galleryDocuments/edbsne8464bc25948d0f51d2f4e87c091a9ffcaeeb9501ba2750d268ccf7c89142e94d8d575b87066c33b0f41657fd7d102e2?inline=true)
3. Click on the Long Call Duration tick to activate it:
![](https://support.squaretalk.com/galleryDocuments/edbsn320badf32bf7ff7ced7bf3bbd946aea5e62b247052009f1c99a6c4402ee12d7b9b6678d4472bf2c0f8990b894211eb16?inline=true)
4. Select the amount of minutes the call needs to pass in order the alert to be activated and notify the Manager:
![](https://support.squaretalk.com/galleryDocuments/edbsn46eb509fa649bc86d7f1e0ffccc728a19c28f84f223cf902ffee85a52339f73f257bf7e5fca2e289130d79d2492d47ae?inline=true)
5. Click on the Not in Call tick to activate the alert.
![](https://support.squaretalk.com/galleryDocuments/edbsn209533de7ffff2ff0f36f6a00ad0b1d1617fcc00cdb2e9f86d235dc6f702541ab7a6887861d2bd0bdc36eb8feb47f3d9?inline=true)
6. Select the amount of minutes of the agent not being on a call needs to pass in order the alert to be activated and notify the Manager.
7. Click on the Idle Logout to activate the alert:
![](https://support.squaretalk.com/galleryDocuments/edbsne95e3919743d8b6f567889a35ec4f37ec6667b706d43465ac7156ba400a6641f957ebb5aea3edfce38283846852815a1?inline=true)
8. Select the amount of minutes of the agent being in idle needs to pass in order the alert to be activated and forcefully logout the agent:
![](https://support.squaretalk.com/galleryDocuments/edbsn2b0eab4afe20b60f43cac40a1ca3d8b2357bafaf11f108467c4aa768fe3fcb973f961a97c0956193a62ceb61e2c5400f?inline=true)
Lastly there is an option be notified when an agent logs out/in, to e notified when a new DID/number has been added or deleted (as well as being able to be notified by email) and also to be notified for issues with the Matrix:
Matrix is another Squaretalk (Cloud-based AI predictive dialer) product, for more information please visit: https://squaretalk.com/matrix/
Related Articles
Softphone Settings
In order to access the softphone settings, simply click on the "Menu" button, represented by three horizontal stripes, located in the top right corner of your softphone interface. From the dropdown menu that appears, select the "Settings" option to ...
Email Notifications
Should you wish to change your email for email notifications or add additional ones navigate to the Notifications section: From here you can also manage notifications for renewal of recurring invoices, low balance and DID renewals:
Call Records
The Call Records section allows you to review every separate calls cost, rate and all other associated details. You can also specify a "date from" and "date to" to search for a specific time period/date.
General Settings
This article will provide you with an overview of the General Settings of Axiom: You will be able to see the settings tab only if you have admin rights. 1. Navigate to the Settings option in the left-hand menu to access configuration settings: 2. ...
Settings - Queues
To create a queue please follow the steps below: NOTE: You will be able to see the settings tab only if you have admin rights. 1. Click "Settings" to navigate to the settings page on the left hand side of the screen: (You will be able to see the ...