To set and create an Announcement, please follow the steps below:
Note that the settings tab is visible only to users with administrative privileges
1.Access the settings page by clicking on "Settings" located on the left side of the screen:
2. Navigate to the Announcements page by clicking on "Announcements": 3. Create a new Announcement by clicking on "Add Announcement": 4. Modify the name of the Announcement by clicking on the "Name *" field: 5. Choose a recording by clicking on "Select Recording": 6. Select the desired destination for the recording by clicking on "Destination":
(This is where/during when the Announcement will be played)
7. Save your Announcement and activate it by clicking on "Save": You can also edit and delete existing announcements if you require:
This article will provide you with an overview of the General Settings of Axiom: You will be able to see the settings tab only if you have admin rights. 1. Navigate to the Settings option in the left-hand menu to access configuration settings: 2. ...
In order to create and setup an IVR please follow the steps below: NOTE: You will be able to see the settings tab only if you have admin rights. 1. Click "Settings" to navigate to the settings page on the left-hand side of the screen: 2. Click "IVR" ...
In order to access the softphone settings, simply click on the "Menu" button, represented by three horizontal stripes, located in the top right corner of your softphone interface. From the dropdown menu that appears, select the "Settings" option to ...
This article will provide you more details and information regarding the Organization settings section for Matrix: General 1. Navigate to the Settings tab on the left-hand side and click on General: 2. On this page, you can select the Time Zone for ...
To create a queue please follow the steps below: NOTE: You will be able to see the settings tab only if you have admin rights. 1. Click "Settings" to navigate to the settings page on the left hand side of the screen: (You will be able to see the ...