Settings - Blacklist

Settings - Blacklist

In order to Blacklist a number please follow the steps below:
NOTE: You will only be able to see the settings tab if you have admin rights.
1. In order to Blacklist a number click "Settings" to navigate to the settings page on the left hand side of the screen:

2.
Click "Blacklist" to navigate to the Blacklist page:

3.
Click "Add Number" to add a number to the blacklist:

4.
 Select the "Country code" of the number you're wishing to block as well as enter it without in the field on the right of it:

5.
Click the "Description *" to enter a description of your choice:
6. Finally select the "Blacklist Type" and click "Save":
Outbound: Is for blacklisting the number only for Outbound calls
Inbound: Is for blacklisting the number only for Inbound calls
All: Is for blacklisting the number for both Outbound and Inbound calls

You can also export all Blacklisted numbers by clicking on the  "Export to CSV" button as well as view a history of the removed numbers by click on the "Deleted" button:

You can also directly search for a particular number to see if it was already blacklisted by entering it in the "Search" field:



    • Related Articles

    • Blacklist number/lead

      1. To blacklist a number/lead navigate to the Leads section: 2. From the Leads section click on the hamburger menu on the top right and select "Blacklist lead" option: 3. In the new window enter the phone you would like to blacklist and select the ...
    • General Settings

      This article will provide you with an overview of the General Settings of Axiom: You will be able to see the settings tab only if you have admin rights. 1. Navigate to the Settings option in the left-hand menu to access configuration settings: 2. ...
    • Softphone Settings

      In order to access the softphone settings, simply click on the "Menu" button, represented by three horizontal stripes, located in the top right corner of your softphone interface. From the dropdown menu that appears, select the "Settings" option to ...
    • Settings - Organization

      This article will provide you more details and information regarding the Organization settings section for Matrix: General 1. Navigate to the Settings tab on the left-hand side and click on General: 2. On this page, you can select the Time Zone for ...
    • Settings - Communication - Ext creation & Phone number management

      This article will provide you an overview of the Communication section and functionality within the Settings of Matrix Extension Creation and management: 1. Navigate to your Matrix settings by clicking "Settings" on the left-hand side: 2. Under the ...