Call Records

The Call Records section allows you to review every separate calls cost, rate and all other associated details. You can also specify a "date from" and "date to" to search for a specific time period/date.

• Related Articles

• How to Configure Call Recording Settings

  How to Configure Call Recording Settings The Squaretalk Platform allows you to configure call recording settings to ensure compliance, quality monitoring, and performance review. Recordings can be enabled or disabled depending on the call type, and ...

• Statistics and Reports - Call history

  This article will provide you an overview of the Call History report and it's functionality: To navigate to the Call History, first click on Statistics and Reports and then click on Call History from the drop down menu: From the Call History you can ...

• Call Summary

  Under the Reports you will find the Call Summary of the total usage of the account. You can see the total volume of minutes and cost of both incoming and outgoing calls: Here you can also search by time period as well as export a summary of the data:

• How to transfer a Call/Initiate a Conference Call

  To transfer a call to another agent please follow the steps below: 1. While on a call, click the transfer button: 2. Next enter the extension number you would like to transfer the call to and press "Ok": 3. To initiate a conference call with another ...

• How to Choose the Correct Calls Distribution

  How to Choose the Correct Calls Distribution When you create a call queue in the Squaretalk Platform, you must choose a Call Distribution Type. This setting controls how incoming calls are assigned to agents and directly impacts: response speed ...