Call Records

Call Records

The Call Records section allows you to review every separate calls cost, rate and all other associated details. It also gives you the ability to export, search and group by selected criteria:


    • Related Articles

    • Statistics and Reports - Call history

      This article will provide you an overview of the Call History report and it's functionality: 1. Navigate to the Call history tab within Matrix reports by selecting 'Call History': 2. Specify the campaigns for which you wish to generate a report: 3. ...
    • Call Summary

      Under the Reports you will find the Call Summary of the total usage of the account. You can see the total volume of minutes and cost of both incoming and outgoing calls: Here you can also search by time period as well as export a summary of the data:
    • Settings - Alerts

      This article will provide you with an overview of the Alerts section and functionality. You will be able to see the settings tab only if you have admin rights. 1. First navigate to the Settings page on the left hand side of the screen: 2. Click on ...
    • Reports - Effective calls

      This article will provide you more information about the Effective calls setting in the Reports section To do this first navigate to Reports on the left side of the menu. Note: if you do not have access to this setting you either are not an Admin or ...
    • Settings - Queues

      To create a queue please follow the steps below: NOTE: You will be able to see the settings tab only if you have admin rights. 1. Click "Settings" to navigate to the settings page on the left hand side of the screen: (You will be able to see the ...