Clearing Cache and Cookies
Google Chrome

Please do keep in mind that clearing your cache and cookies will also clear your Website settings (including usernames and passwords) if selected.
Additionally, please note that clearing your cache and cookies may cause certain websites to load and open slower as they have to load all of their images again.
1. Open Google Chrome and click on the 3 dots on the top right and select "Settings":
2. Select "Privacy and security" and then click on "Delete browsing data":
3. Navigate to the "Advanced" tab and ensure that "All time" is selected from the drop down menu next to "Time range" and click "Delete Data":

Ensure the following browsing data is ticked:
Browsing history
Cookies and other site data
Cached images and files
Site Settings
Firefox
1. Open Firefox and click the 3 lines on the top right:
2. Next click on History:
3. And click on "Clear recent history...":
4. Ensure that "Everything" is selected from "When:" as well as data ticked and click "Clear":
Please note: All history will be cleared. This action cannot be undone.
Microsoft Edge
1. Open Edge and click on the 3 dots on the top right:
2. Click on "History":
3. And click on the bin icon:
4. Select "All time" from the "Time range" and click "Clear now":

Ensure the following are ticked:
Browsing history
Cookies and other site data
Cache images and files
Site permissions
Related Articles
How to Create or Edit an Inbound Route
How to Create or Edit an Inbound Route An Inbound Route controls what happens when a customer calls one of your business phone numbers. It defines the customer’s call journey, whether the call goes to a queue, IVR menu, specific agent, or follows ...
How to Create a WhatsApp Template
How to Create a WhatsApp Template WhatsApp templates allow you to send pre-approved messages(by Meta) to customers, such as notifications, reminders, or marketing campaigns. Step-by-Step: Create a New Announcement Go to Settings → Messaging → ...
How to Create Disposition Statuses for Call Wrap-Up
How to Create Disposition Statuses for Call Wrap-Up Disposition Statuses define the outcome of a call. Agents select a Disposition Status during Wrap-Up to categorize what happened during the call. This turns conversations into measurable performance ...
My Messaging Tab Overview
My Messaging Tab Overview The My Messaging tab in the Squaretalk Platform lets users manage all customer chats in one place. It is designed for agents and supervisors(managers & admins) who handle WhatsApp and messaging conversations and need a clear ...