Configuring Phone Numbers
To configure your new numbers/DID's please follow the steps below:
Phone Numbers
Navigate to Settings, Voice then click on Phone Numbers:
From here you will be able to see your currently assigned numbers, as well as numbers which are not configured can be viewed by clicking on the Non Configured Numbers button:
Each number can have both a Incoming and Outgoing Route configured by clicking on the respective tab:
Incoming/Outgoing Routes
To configure the Incoming Route of a number/DID, simply click on it. In the Incoming Route you can set the Music on Hold, a Caller ID Name Prefix as well as the Destination;
For example you can set the Incoming route of this particular number to be received by a specific Queue and more when being called:
From the Outbound tab you can set up Rules, such as calling to a specific Destination with a Prefix (dialed before the number) by a specific set of extensions:
As well as create random routes. To do this click the "Create" button.
From the Dedicated Number you can select number this route to be for. You can add multiple rules and select different countries or all, as well as specify which extensions could utilize this rule as well as specify a prefix.
Random Route
To create a random route click on the Random Route Group tab and select the numbers you wish to use for this route as well as create a Rule to specify which extensions can utilize this random route, what countries can be called and a prefix to be used:
Route Priority
If you have multiple routes and numbers configured you can also set their priorities from the Outbound tab. To do so simply drag them higher or lower.
Keep in mind that the higher the route is in the list the higher priority it has.
The lower the route is the lower it's priority is and chance of being used.
Related Articles
How to Create or Edit an Inbound Route
How to Create or Edit an Inbound Route An Inbound Route controls what happens when a customer calls one of your business phone numbers. It defines the customer’s call journey, whether the call goes to a queue, IVR menu, specific agent, or follows ...How to Create an Outbound Group Route
How to Create an Outbound Group Route An Outbound Group Route (also called a Random Route Group) allows the Squaretalk Platform to rotate outbound calls between multiple phone numbers. Instead of using a single fixed caller ID, the system randomly ...How to Create an Outbound Dedicated Route
How to Create an Outbound Dedicated Route An Outbound Dedicated Route (also called a Direct Outbound Route) is used when you want specific agents to always make outbound calls using one specific phone number. Step-by-Step: Create an Outbound Direct ...Configuring Phone Numbers
To configure your new numbers please follow the steps below: Phone Numbers 1. Click Settings to navigate to the settings page on the left hand side of the screen and navigate to the Phone Numbers section: You will be able to see the settings tab only ...Phone Numbers Page Overview
Phone Numbers Page Overview The Phone Numbers page is where you can find and manage all your business phone numbers in the Squaretalk Platform. From here, you can see which numbers are configured, how calls are routed, and which numbers are used for ...