Configuring Voicemail

To configure a Voicemail please follow the steps below:

1. Navigate to the Settings section and then click on Phone Numbers under the Communication section:

2. Click on "+Add New Group" button on the top right:

3. Select the new you wish to apply the Voicemail configuration for from the left:

4. Next select the Voicemail option in the Drop Action menu so that when there isn't an agent available to take the call the customer will reach the voicemail:

5. Next click the edit button next to the Voicemail section:

6. In the new pop up window fill in all the required details, such as: Name, Extension to use for Voicemail, Password and optionally you can add an email address to receive the voicemail messages to it as well, after this click Save:

7. You will now have Voicemail selected under the Drop Action field, as well as name you gave your Voicemail under the Voicemail field: Lastly click Save in the main window to apply the configuration:

• Related Articles

• Voicemail setup (Ext & Queues)

  1. To set up a voicemail and enable it for an extension, navigate to the Settings section: 2. Then to the Extensions section: 3. Click on the next to the desired extension to edit it: 4. Navigate to the Voice Mail section and enable the option: 5. ...

• Voicemail Setup (Ext & Queues)

  1. To set up a voicemail and enable it for an extension, fist navigate to the Settings and then Extension under the Users & Permissions section: 2. Click on any of the extensions you would like to setup a voicemail for: 3. Navigate to the Voice Mail ...

• Configuring Inbound Rules for Incoming Calls

  By default the Matrix numbers you add to your account do not have any Inbound Rules (used for Incoming Calls) configured since these are per your preference, therefore you need to configure them if you require inbound calls. This can be done by ...

• How to Configure IVR Menu

  How to Configure IVR Menu An IVR (Interactive Voice Response) menu helps direct callers to the right department without manual intervention. Step-by-Step: Create a New IVR Go to Settings → Voice → IVRs and click “+ Add IVR” ?Useful Tip 1: To speed ...

• How to Listen to Voicemail Messages Using Feature Codes

  How to Listen to Voicemail Messages Using Feature Codes If you are using a SIP-connected device (Softphone), you can access the voicemails using Feature Codes. Dial: *97 to check your own voicemail The system automatically detects your extension. You ...