How to Change an Agent’s Status (Manager/Admin Guide)

As a Manager or Admin, you can monitor your agents’ availability and help manage live operations by updating an agent’s status when needed.

This is useful when:

• an agent forgot to switch back to Available

• an agent is stuck in a pause status

• you need to quickly restore service coverage during a busy shift

Where Can I Manage an Agent’s Status?

Agent statuses are managed from the Monitor tab, inside the Agent Monitor page.

Steps

1. Locate your agent in the list and click on their current status to update it to a different one.
   (Just select the new status from the available menu that will pop up.)

✅ The update takes effect immediately.

📌 To learn more details, check our article on How to Create a Custom Status.

Done 🎯

You now know how to change an agent’s status in the Squaretalk Platform using the Agent Monitor view.