How to change the Disposition Time

In order to change the Disposition Time for the Disposition window please follow the steps below:

1. Navigate to Settings and then Roles & Permissions under the Organization section:

2. Click the edit button next to the respective profile you would like to adjust this for:

3. In the new window that appears you can edit the disposition time from the General tab (default is 9999 seconds), once done click Save.

• Related Articles

• Time Conditions

  The Time Condition function allows you to forward your calls to specific destinations during specific times, for example: working hours and setting up a Voice Mail if callers reach you outside of your working hours. 1. Navigate to the Voice section ...

• Settings - Time Condition

  The Time Condition function allows you to set specific destinations during specific times, for example: working hours and setting up a Voice Mail if callers reach you out of your working hours. 1. Navigate to the settings page by clicking "Settings" ...

• How to Change/Edit User’s Details

  In order to edit user details, follow the steps below: 1. Go to "Settings" and click on the "Users" tab: 2. Find the user you would like to edit and click the on the right of it under the Action section: 3. From here you can edit the users Name, ...

• How to change and view an extension’s password

  In order to change your extension’s password follow the steps below: 1. Navigate to "Settings" and then click on "Extensions": 2. Choose the extension you would like to change the password for and click on the on the right of it: 3. On the right side ...

• Monitor

  This article will provide you more information about the Monitor section and functionality: 1. Enter the Monitor page by selecting "Monitor": 2. Filter agents currently in a call by clicking 'In Call' excluding all others from the monitor list: 3. ...