How to check your Ticket status

In order to check your status you must first register, you can do so from here.

1. Once registered, log in to the Help Center:

2. Once logged in navigate to My Area, from here you can view your current opened tickets as well as check their status:

3. To raise a new ticket click on the "+" button and select your language preference:

• Related Articles

• Settings - Customization

  This article will provide you an overview of the Customization settings of Matrix: Custom Fields 1. To create and manage Custom Fields, navigate to the Matrix settings by selecting "Settings" on the left-hand side of the menu: 2. Access the custom ...

• How to use the Spam Checker

  To use the Spam Checker you must first activate it, for information regarding the activation and if you have any issues please get in touch with your Account Manager. Please note the spam checker is an additional cost. 1. After logging in to the ...

• How to create and manage Users

  This article will provide you an overview of the Users section and it's functionality as well as how to create users: 1. To create users navigate to the "Users" tab located on the left-hand side of your screen where the menu options are displayed: 2. ...

• Settings - Communication - Ext creation & Phone number management

  This article will provide you an overview of the Communication section and functionality within the Settings of Matrix Extension Creation and management: 1. Navigate to your Matrix settings by clicking "Settings" on the left-hand side: 2. Under the ...

• Settings - Queues

  To create a queue please follow the steps below: NOTE: You will be able to see the settings tab only if you have admin rights. 1. Click "Settings" to navigate to the settings page on the left hand side of the screen: (You will be able to see the ...