WhatsApp message templates in Squaretalk can be edited or deleted from the Templates page. However, editing rules depend on the template status, because WhatsApp templates are regulated by Meta.
Go to Settings → Messaging → Templates to see the full template list along with their current status.
Find the template you want to update and click the Pencil icon under the Actions column.
Update the content and save your changes.
If the template status is Pending or Rejected:
you can edit the template freely
there are no edit limitations
This is useful for fixing errors before approval or adjusting content after rejection.
If the template status is Approved, editing is limited by Meta rules:
you can edit the template content only once per day
maximum 10 edits per month
you cannot change the Category, Name, and WABA
Find the template you want to delete and click the Trash Bin icon under the Actions column
📌 Important: Deleting a template permanently removes it, and it cannot be recovered.