How to Use the Webphone Efficiently?
The Webphone is a browser-based phone built directly into the Squaretalk Platform. If you are using a WEB Extension, it lets you make, receive, and manage calls without leaving the platform — and it stays flexible so it never gets in your way.
You can open it anytime by clicking the phone (handset) icon in the top-right corner.
This guide shows you how to:
- Move and manage the Webphone window (PiP/In Platform Mode)
- Control calls during a live conversation (Transfer Call/Conference Call)
Move the Webphone Window
The Webphone is designed to stay visible without blocking your work.
- Click and drag the Webphone window to drop it anywhere on your screen
💡 Why this helps
You can keep the Webphone visible while working in Contacts, Messaging, or other tabs — without losing focus.
- Picture-in-Picture lets you detach the Webphone from the Squaretalk tab. Click the first icon in the upper-right corner of the Webphone to activate it and make sure the Webphone stays visible even when you:
- Switch browser tabs
- Open other applications
- Move outside the Squaretalk interface
- Click the “Back to Tab” icon (the second icon in the upper-right corner of the Webphone) to go back to In-Platform mode.
What controls do I have during a live call?
Hold a Call. Use Hold when you need a moment without ending the call. Meanwhile, the client will hear your configured hold music or message
Transfer a Call. Click on the arrow button and choose “Transfer” to pass the call to another available user.
Create a Conference Call. Bring someone else into the conversation by clicking on the arrow button and selecting “Add +”.