Managing Extensions/User Subscriptions
In order to manager your extensions/user subscriptions navigate to the
Dashboard of the billing portal and click on the respective product you would like to do this for (Axiom or Matrix):
Once you've selected the Product click on the "
Manage Extensions" button:

Here you can easily add or remove users from your subscription. This will adjust your subscription billing on a prorate basis. Note: If the user has been already created in the Axiom or Matrix platforms the system will not allow you to delete it in the portal. You would have to delete the user in the platform before you decrease the count in the billing portal.
Related Articles
User Roles
This article will provide you with an overview of the Profiles section, functionality as well as how to create a custom one: You will be able to see the settings tab only if you have admin rights. 1. Navigate to the Settings section from the left and ...
How to add a New User
Make sure you have an extension to assign users to. 1. To create a new user navigate to Settings and the Users under the Users & Permissions section: 2. Next click on "+ New User" 3. From the new window that will appear, fill in the details as you ...
How to add a new extension
Setting up a Voicemail to an Extension and Queue: Voicemail setup (Ext & Queues) 1. To create a new extension navigate to the Settings section: 2. Next navigate to the Extension section and click on New extension: 3. From the new window that will ...
How to create and manage Users
This article will provide you an overview of the Users section and it's functionality as well as how to create users: 1. To create users navigate to the "Users" tab located on the left-hand side of your screen where the menu options are displayed: 2. ...
How to Add or Remove an Agent from a Queue
In order to add or remove agent(s) to the queue, please follow the steps below: 1. Click on "Settings" and the on "Queues": 2. Click the on the right of the Queue you want to add or remove the agents to from: 3. In the new window that pops up head ...