Matrix Agents View
2. Here you can monitor the Calls Duration.
3. Here you can monitor your pause breaks.
4. Here you can check the paused duration.
5. Here you can check your sales.
6. Here you can check your callbacks.
7. Click 'Start' to activate the Matrix predictive dialler and the system will start calling leads.
8. Click 'Break' to put yourself on a break.
9. Choose on what kind of a break you would like to set yourself in.
10. Via this drop-down menu, you can change the kind of pause you are in.
11. Choose the kind of a break from the drop-down menu.
12. Click "dialpad"
13. Click on your profile to configure your profile settings.
14. Click "Switch Campaign" to switch to a different Campaign.
15. Choose your campaign via the drop-down menu and click 'change campaign' to save your choice.
16. Click "My Profile" to configure your profile settings.
17. Via the pop-up menu you can configure your profile settings.
18. Click "System Checker" to perform a system check on your device.
19. Click 'settings' to configure your audio input and choose which device you would like to use.
20. Click "OK" to save the device you would like to use.
21. Click "Review Us" to leave us a review.
22. Here the agent can monitor the already preset script.
23. Here the agent can monitor the calls that have happened during the day.
24. Click "dialpad"
25. Click the "Search" field to search for a specific call.
26. Here it is displayed for which day the calls are monitored.
27. Click this drop-down to configure how many entries you would like to see.
28. Click "Callback" to navigate to the Callbacks section and monitor your callbacks.
29. Here you can monitor your callbacks.
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