Matrix Agents View

Matrix Agents View

1. Here you can monitor the Total Calls.

2. Here you can monitor the Calls Duration.

3. Here you can monitor your pause breaks.

4. Here you can check the paused duration.

5. Here you can check your sales.

6. Here you can check your callbacks.

7. Click 'Start' to activate the Matrix predictive dialler and the system will start calling leads.

8. Click 'Break' to put yourself on a break.

9. Choose on what kind of a break you would like to set yourself in.

10. Via this drop-down menu, you can change the kind of pause you are in.

11. Choose the kind of a break from the drop-down menu.

12. Click "dialpad"

13. Click on your profile to configure your profile settings.

14. Click "Switch Campaign" to switch to a different Campaign.

15. Choose your campaign via the drop-down menu and click 'change campaign' to save your choice.

16. Click "My Profile" to configure your profile settings.

17. Via the pop-up menu you can configure your profile settings.

18. Click "System Checker" to perform a system check on your device.

19. Click 'settings' to configure your audio input and choose which device you would like to use.

20. Click "OK" to save the device you would like to use.

21. Click "Review Us" to leave us a review.

22. Here the agent can monitor the already preset script.

23. Here the agent can monitor the calls that have happened during the day.

24. Click "dialpad"

25. Click the "Search" field to search for a specific call.

26. Here it is displayed for which day the calls are monitored.

27. Click this drop-down to configure how many entries you would like to see.

28. Click "Callback" to navigate to the Callbacks section and monitor your callbacks.

29. Here you can monitor your callbacks.




    • Related Articles

    • Matrix Reports - Agents tab

      1. Click "Agents" to navigate to the agent's tab of the reports section in the Matrix. It is located on the left-hand side of the screen as a menu option. 2. Click the "Filters by user" field to search for a specific user. 3. Click the "Date" field ...
    • Matrix - Dashboard

      This guide will navigate you through the available options of the dashboard. 1. Click "Dashboard" to navigate to the dashboard on the left-hand side. PS: You can navigate to the dashboard menu only if you have Admin or Manager permissions. 2. Here ...
    • Matrix - Users

      1. Click "Users" to navigate to the users tab in the Matrix on the left-hand of your screen where the menu options are. 2. Click the "Search anything..." field to search for a specific user. 3. Click the "Filters by Roles , Profiles or Groups" field ...
    • Matrix Campaigns

      1. Click "Campaigns" to navigate to the campaigns tab. 2. Click the "Search field" to look for a specific campaign in your campaign list. 3. Via this field, you can filter the active and inactive campaigns. 4. Select "Active" or "Inactive" to apply ...
    • Matrix - Settings Customization

      1. Click "Settings" to navigate to the settings of the Matrix on the left-hand side of the menu. 2. Click "Custom Fields" to navigate to the custom fields tab. 3. Click "Create" to create a new custom field that can be filled by your agents. You can ...