Agents View - Dashboard
2. Monitor the duration of your calls here:
3. Track your break intervals using this feature:
4. Check the duration of paused moments at your convenience:
5. Evaluate your sales performance through this section:
6. Review and analyze your callback statistics here:
7. Initiate the Matrix predictive dialer by clicking 'Start' to commence lead calls:
8. Take a break by clicking on the "Pause button" when needed:
9. Specify the type of break you prefer using the provided options:
10. Use the drop-down menu to switch between different pause categories:
11. Select a break type from the drop-down menu provided:
12. Access the dialpad by clicking on the "dialpad" icon on the top right next to your profile icon where you also have the profile settings:
13. Switch to a different campaign by clicking "Switch Campaign":
14. Choose a campaign from the drop-down menu and save your selection by clicking "Change Campaign":
15. Configure your profile settings by clicking "My Profile":
16. Use the pop-up menu to customize your profile settings:
17. Perform a system check on your device by clicking "System Checker":
18. Access audio input settings by clicking 'Settings' and choose your preferred device:
19. Confirm your device choice by clicking "OK":
20. Leave a review by clicking "Review Us":
21. Monitor the pre-set script in this section:
22. Review calls that occurred throughout the day in this area:
23. Utilize the "Search" field to find specific calls:
24. View the date for the monitored calls displayed here:
25. Adjust the number of entries you'd like to see using the drop-down menu:
26. Navigate to the Callbacks section by clicking "Callback" to monitor callbacks:
27. Monitor your callbacks in this dedicated section:
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