Callbacks
This article will provide you an overview of the Callbacks section and it's functionality:
1. Navigate to the callbacks menu by selecting "Callbacks" on the left-hand side:
2. Search for a specific callback using the "Search anything..." field:
3. Filter callbacks by campaign or agent by clicking on the designated area:
4. Copy basic information for your callbacks by clicking the provided button:
5. Download an Excel file containing basic information by clicking 'Excel':
6. Download a PDF file containing basic information by clicking 'PDF':
7. Print basic information for your callbacks by clicking 'Print':
8. Select a specific callback for action by clicking the designated area:
9. An 'Actions' button will pop-up next to your search field:
10. Click "Actions" to choose to either delete the callback or move it to another agent:
11. Access a drop-down menu for additional actions by clicking the three dots:
12. Choose to move the callback to another agent, change its time, or delete it from the available options:
2. Search for a specific callback using the "Search anything..." field:
3. Filter callbacks by campaign or agent by clicking on the designated area:
4. Copy basic information for your callbacks by clicking the provided button:
5. Download an Excel file containing basic information by clicking 'Excel':
6. Download a PDF file containing basic information by clicking 'PDF':
7. Print basic information for your callbacks by clicking 'Print':
8. Select a specific callback for action by clicking the designated area:
9. An 'Actions' button will pop-up next to your search field:
10. Click "Actions" to choose to either delete the callback or move it to another agent:
11. Access a drop-down menu for additional actions by clicking the three dots:
12. Choose to move the callback to another agent, change its time, or delete it from the available options: