Statistics and Reports - Agents tab
This article will provide you an overview of the Agents report and it's functionality:
1. Navigate to the agent's tab within the reports section of the Matrix by selecting "Agents" on the left-hand side of the screen in the menu options:
2. Utilize the "Filters by user" field to search for a specific user within the system:
3. Define the time frame of your report by selecting the "Date" field:
4. Search for a user using various metrics by clicking on the "Search anything..." field:
5. Customize your report by filtering specific Key Performance Indicators (KPIs) using the 'column' button:
6. Choose to download, copy, or print the report using the options available in this section:
2. Utilize the "Filters by user" field to search for a specific user within the system:
3. Define the time frame of your report by selecting the "Date" field:
4. Search for a user using various metrics by clicking on the "Search anything..." field:
5. Customize your report by filtering specific Key Performance Indicators (KPIs) using the 'column' button:
6. Choose to download, copy, or print the report using the options available in this section:
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