Statistics and Reports - Call history
This article will provide you an overview of the Call History report and it's functionality:
1. Navigate to the Call history tab within Matrix reports by selecting 'Call History':
2. Specify the campaigns for which you wish to generate a report:
3. Choose the desired date for the report by clicking on the "Date" field:
4. Search for a specific number or call by utilizing the "Search Name, Phone" field:
5. Customize the view of Key Performance Indicators (KPIs) by clicking on the designated button:
6. Download, copy, or print your report using the options available by clicking here:
7. Edit a specific lead by clicking on it in the report:
8. Adjust the number of entries displayed by clicking on the show drop-down menu and selecting your preferred option:
2. Specify the campaigns for which you wish to generate a report:
3. Choose the desired date for the report by clicking on the "Date" field:
4. Search for a specific number or call by utilizing the "Search Name, Phone" field:
5. Customize the view of Key Performance Indicators (KPIs) by clicking on the designated button:
6. Download, copy, or print your report using the options available by clicking here:
7. Edit a specific lead by clicking on it in the report:
8. Adjust the number of entries displayed by clicking on the show drop-down menu and selecting your preferred option:
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