Statistics and Reports - Scheduled reports
This article will provide you an overview of the Scheduled report and it's functionality:
First navigate to "Statistics and Reports" from the left and click on "Scheduled" from the drop down menu:
From here you can you can create scheduled reports:
First navigate to "Statistics and Reports" from the left and click on "Scheduled" from the drop down menu:
From here you can you can create scheduled reports:
To create a report click the "Create" button on the top right, and you will be able to fill in your report details in the new window:
Report Name: This is the report name, it may be anything you like
Report Type: This can either be an Agent Report or Call History Report
Schedule: You can choose from Hourly, Daily, Weekly, Monthly
Schedule: You can choose from Hourly, Daily, Weekly, Monthly
Filter: You can filter the reports only to be for specific agents or groups (it can be more than one)
Send To: Who this report should be sent (it has be a Manager or Admin user)
Working Hours: Specify the working hours for the report data