This article will provide you an overview of the Communication section and functionality within the Settings of Matrix:
1. Navigate to your Matrix settings by clicking "Settings" on the left-hand side:
13. Select numbers for the group by checking the corresponding boxes:
14. Access outbound settings by clicking "Settings" for the specific group:
15. Choose whether to route the call to a call menu:
16. Define the action if no agent is available by clicking "Drop Action" and selecting one:
17. Set call times by clicking "Call times" and choose a pre-configured rule from the drop-down menu:
18. Click here to create a new call times rule:
19. Here you can select your rule name.
Note: For each rule you can define a set of countries, each country has its own calling time condition consisting days and hours. To apply these call schedules in your campaign, please choose your rule in the field Call Times
Note: These rules will not affect Manual Dial and Callbacks
Note: The select period time is the current time in the selected country
20. Here you can select the time-frame for which this rule applies:
21. Create a follow-up rule by clicking "Create a new follow-up rule":
28. Configure inbound rules by clicking "Inbound Rules":
29. Create a new rule by clicking '
Create a new rule':