Pause Timeout

In this article you will be find the steps on how to set up the pause timeout for the agents as well as it's functionality:

1. Click on the Settings and then the Statuses section:

2. From here you can also manage and create your Pause and Lead statuses:

Pause statuses: Are statuses for your agents to use when taking a break

Lead statuses: Are deposition statuses which the agents can select after completing a call with 

3. In the same section you will find the Pause Timeout setting (this value is in minutes), which you can change to whatever you require and click "Ok" to apply it:

This is the timeout for agents who are in a pause status for the time you set.

Example: If you set the pause timeout for 45min, and the agent exceeds it in any of the pause statuses you have craeted they will be timed out.

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