Related Articles
How to replace Phone Numbers/DID
In order to replace Phone Numbers/DID's, please follow the steps below: Note that the settings tab is visible only to users with administrative privileges 1. Click on Settings and then Phone Numbers: 2. Click on Replace Numbers: 3. The numbers you ...
How to change and view an extension’s password
In order to change your extension’s password follow the steps below: 1. Navigate to "Settings" and then click on "Extensions": 2. Choose the extension you would like to change the password for and click on the on the right of it: 3. On the right side ...
How to Change/Edit User’s Details
In order to edit user details, follow the steps below: 1. Go to "Settings" and click on the "Users" tab: 2. Find the user you would like to edit and click the on the right of it under the Action section: 3. From here you can edit the users Name, ...
How to Add Agent to a Queue
In order to add an agent(s) to the queue, follow the steps below: 1. Click on "Settings" and the on "Queues": 2. Click the on the right of the Queue you want to add the agent to: 3. In the new window that pops up head over to the Agents tab and ...
Allow browser pop-ups
Sometimes you may require to have pop-ups allowed in order to complete certain actions, such as payments. 1. Open Google Chrome and click on the 3 dots on the top right and select "Settings": 2. Click on "Privacy and security" and then "Site setting" ...