Voicemail setup (Ext & Queues)

Voicemail setup (Ext & Queues)

1. To set up a voicemail and enable it for an extension, navigate to the Settings section:

2. Then to the Extensions section:

3. Click on the  next to the desired extension to edit it:

4. Navigate to the Voice Mail section and enable the option:

5. Next, fill in your details and click Save (you can skip this part if you do not wish to receive e-mails):

6. To connect an extensions voice mail and use it to a Queue, navigate to the Queues section and click on  next to the desired queue:

7. Navigate to the Destination when no pickup option:

8. Select Voice Mail and then select the extension you'd like to use:

9. Finally click Save to apply the configuration:


    • Related Articles

    • Settings - Queues

      To create a queue please follow the steps below: NOTE: You will be able to see the settings tab only if you have admin rights. 1. Click "Settings" to navigate to the settings page on the left hand side of the screen: (You will be able to see the ...
    • Queues

      This article will provide you more information about the Queues section and functionality: 1. Navigate to the Queues page by clicking on 'Queues': 2. Here you can monitor the 'Total calls' across all your queues: 3. Here you can monitor how many of ...
    • Reports - Queues

      This article will provide you more information about the Queues section in the Reports. To do this first navigate to Reports on the left side of the menu. 1. Access queue reporting by clicking on "Queues": 2. View missed calls by clicking at this ...
    • Voicemail

      This article will show you how to access your Voice messages: 1. First navigate to the Axiom Dashboard: 2. Click on the Voice Mail icon on the top right: 3. From here you will be able to see any voice message you may have:
    • How to Set up a Directory of Users

      To set the "Directory of Users" option in you Softphone, follow the instructions below: Copy the link and modify it to fit your needs as shown in step one: https://<servername>.squaretalk.com/Integration/softphone_api.php?ext=<extensionnumber> (Where ...