Voicemail setup (Ext & Queues)
1. To set up a voicemail and enable it for an extension, navigate to the
Settings section:
2. Then to the
Extensions section:
3. Click on the

next to the desired extension to edit it:
4. Navigate to the
Voice Mail section and enable the option:
5. Next, fill in your details and click
Save (you can skip this part if you do not wish to receive e-mails):
6. To connect an extensions voice mail and use it to a Queue, navigate to the
Queues section and click on

next to the desired queue:
7. Navigate to the
Destination when no pickup option:

8. Select Voice Mail and then select the extension you'd like to use:
9. Finally click Save to apply the configuration:
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