Axiom
Adding Prefixes
In order to add Prefixes to your numbers, please follow the steps below: Prefixes add a custom number/s that must be dialed before dialing a specific number and can be used for additional functionality. Example: You can use this to split calls for ...
Voicemail setup (Ext & Queues)
1. To set up a voicemail and enable it for an extension, navigate to the Settings section: 2. Then to the Extensions section: 3. Click on the next to the desired extension to edit it: 4. Navigate to the Voice Mail section and enable the option: 5. ...
Voicemail
This article will show you how to access your Voice messages: 1. First navigate to the Axiom Dashboard: 2. Click on the Voice Mail icon on the top right: 3. From here you will be able to see any voice message you may have:
How to replace Phone Numbers/DID
In order to replace Phone Numbers/DID's, please follow the steps below: Note that the settings tab is visible only to users with administrative privileges 1. Click on Settings and then Phone Numbers: 2. Click on Replace Numbers: 3. The numbers you ...
Configuring Phone Numbers
To configure your new numbers please follow the steps below: 1. Click Settings to navigate to the settings page on the left hand side of the screen and navigate to the Phone Numbers section: You will be able to see the settings tab only if you have ...
How to Change/Edit User’s Details
In order to edit user details, follow the steps below: 1. Go to "Settings" and click on the "Users" tab: 2. Find the user you would like to edit and click the on the right of it under the Action section: 3. From here you can edit the users Name, ...
How to change and view an extension’s password
In order to change your extension’s password follow the steps below: 1. Navigate to "Settings" and then click on "Extensions": 2. Choose the extension you would like to change the password for and click on the on the right of it: 3. On the right side ...
How to Add Agent to a Queue
In order to add an agent(s) to the queue, follow the steps below: 1. Click on "Settings" and the on "Queues": 2. Click the on the right of the Queue you want to add the agent to: 3. In the new window that pops up head over to the Agents tab and ...
Settings - Time Condition
The Time Condition function allows you to set specific destinations during specific times, for example: working hours and setting up a Voice Mail if callers reach you out of your working hours. 1. Navigate to the settings page by clicking "Settings" ...
Settings - Announcements
To set and create an Announcement, please follow the steps below: Note that the settings tab is visible only to users with administrative privileges 1. Access the settings page by clicking on "Settings" located on the left side of the screen: 2. ...
Settings - Blacklist
In order to Blacklist a number please follow the steps below: 1. In order to Blacklist a number click "Settings" to navigate to the settings page on the left hand side of the screen: (NOTE: You will only be able to see the settings tab if you have ...
Settings - IP/Whitelist IP
This article will show you an overview of the IP Settings of Axiom as well as how to whitelist an IP: You will be able to see the settings tab only if you have admin rights 1. Click "Settings" to navigate to the settings page on the left-hand side of ...
Settings - IVR
In order to create and setup an IVR please follow the steps below: NOTE: You will be able to see the settings tab only if you have admin rights. 1. Click "Settings" to navigate to the settings page on the left-hand side of the screen: 2. Click "IVR" ...
Settings - Queues
To create a queue please follow the steps below: NOTE: You will be able to see the settings tab only if you have admin rights. 1. Click "Settings" to navigate to the settings page on the left hand side of the screen: (You will be able to see the ...
Settings - Alerts
This article will provide you with an overview of the Alerts section and functionality. You will be able to see the settings tab only if you have admin rights. 1. First navigate to the Settings page on the left hand side of the screen: 2. Click on ...
Settings - Permissions
This article will provide you with an overview of the Permission section, functionality as well as how to create a custom one: You will be able to see the settings tab only if you have admin rights. 1. Click Settings to navigate to the settings page ...
Settings - Groups
In order to create a group please follow the steps below: You will be able to see the settings tab only if you have admin rights. 1. Click Settings from the menu on the left hand side: 2. Navigate to the Groups tab: 3. Click +New group to create a ...
General Settings
This article will provide you with an overview of the General Settings of Axiom: You will be able to see the settings tab only if you have admin rights. 1. Navigate to the Settings option in the left-hand menu to access configuration settings: 2. ...
Reports - Effective calls
This article will provide you more information about the Effective calls setting in the Reports section To do this first navigate to Reports on the left side of the menu. Note: if you do not have access to this setting you either are not an Admin or ...
Reports - Scheduled reports
This article will provide you more information about the Scheduled reeports in the Reports section To do this first navigate to Reports on the left side of the menu. 1. Click "Scheduled Reports" to open the Scheduled reports tab: 2. Navigate to the ...
Reports - Calls Tab
This article will provide you more information about the Calls section in the Reports. The Calls report allows you to review all calls made via the Axiom as well as listen to the call recordings. To do this first navigate to Reports on the left side ...
Reports - Phone Numbers
This article will provide you more information about the Phone Numbers section in the Reports. To do this first navigate to Reports on the left side of the menu. 1. Navigate to the "Phone Numbers" tab by clicking on "Phone Numbers": 2. Here you can ...
Reports - Users
This article will provide you more information about the Users section in the Reports. To do this first navigate to Reports on the left side of the menu. 1. Navigate to the Users tab by clicking on "Users": 2. Access the "Export to CSV" option to ...
Reports - Callback
This article will provide you more information about the CallBack section in the Reports. To do this first navigate to Reports on the left side of the menu. 1. Navigate to the CallBack tab: 2. Refresh your page by clicking on "Update Data": 3. ...
Reports - Queues
This article will provide you more information about the Queues section in the Reports. To do this first navigate to Reports on the left side of the menu. 1. Access queue reporting by clicking on "Queues": 2. View missed calls by clicking at this ...
Reports - Summary
This article will provide you more information about the Summary section in the Reports. To do this first navigate to Reports on the left side of the menu. 1. Navigate to "Reports" to and select "Summary": 2. Click this icon to choose the dates of ...
Queues
This article will provide you more information about the Queues section and functionality: 1. Navigate to the Queues page by clicking on 'Queues': 2. Here you can monitor the 'Total calls' across all your queues: 3. Here you can monitor how many of ...
Monitor
This article will provide you more information about the Monitor section and functionality: 1. Enter the Monitor page by selecting "Monitor": 2. Filter agents currently in a call by clicking 'In Call' excluding all others from the monitor list: 3. ...
My Score
This article will provide you more information about the My Score section and functionality: The My Score page is the statistical page for your agents, here they can their Total Calls, Breaks they've taken as well as Total and Average Talk Time 1. ...
Dashboard Overview
This article will show you the general overview of the Axiom Dashboard and it's features: 1. The server time is displayed at the top of the page: 2. Bring up your dial pad by clicking 'Dialpad.' Note: This option is available only if your ...
How to add a new extension
To create a new extension you first have to speak with your Customer Success Manager (or Support team) to allow more extensions for your account if you have reached your limit. Setting up Voicemail to an Extension and Queue: Voicemail setup (Ext & ...
How to add a new user
Make sure you have an extension. (Click here to learn how to add a new extension) 1. To create a new user navigate to Settings section: 2. Next navigate to the Users section and click on New user: 3. From the new window that will appear, fill in the ...