Axiom
Axiom - How to Change/Edit User’s Details
In order to edit user details, follow the steps below: 1. Go to "Settings" 2. Click on the "Users" tab 3. Pick the User you would like to edit and click on the "pencil image" on the right end of the row. 4. Edit the "Name", “Email” etc. 5. Click on ...
Axiom - How to Change extension’s password
In order to change your extension’s password: 1. Go to "Settings" 2. Click on "Extensions" 3. Pick the extension you would like to change the password for and click on the "pencil image" on the right end of the row. 4. On the right side of the ...
Axiom - How to Blacklist a Number
In order to add a number to the blacklist follow the steps below: Click on “Settings” Select “Blacklist” Click on “+ Add Number” A box will appear with 2 fields: Number or Caller ID Description In the “Number or caller ID” you must enter the phone ...
Axiom - How to Add a New Group
In order to add a new “Group” please follow the steps below: Go to “Settings” Click on “Groups” Click on “Add new Group” Write the Group name and description Click on the “Save” button.
Axiom - How to Allow IP
Go to "Settings" Go to "IP" Click on “New IP” Add the IP, put a description, select access level and Save.
Axiom - How to Add Agent to a Queue
In order to add an agent to the queue please follow the steps below: Go to "Settings" Go to "Queues" Pick the queue you would like to add agent to and click on the "pencil image" on the right end of the row. Go to the "Agent" tab Drug the Agent's ...
Click2Call Sample Responses
For Failed Calls Error Responses: 400 Bad Request: The request is missing the ext parameter. 500 Internal Server Error: An error occurred while processing the request. ============================================================ ...
Axiom Settings Time Condition
1. Click "Settings" to navigate to the settings page on the left hand side of the screen. You will be able to see the settings tab only if you have admin rights. 2. Click "Time Conditions" to navigate to the time conditions tab. 3. Click "Add Time ...
Axiom Settings Announcements
1. Click "Settings" to navigate to the settings page on the left hand side of the screen. You will be able to see the settings tab only if you have admin rights. 2. Click "Announcements" to navigate to the Announcements page. 3. Click the "Search" ...
Axiom Settings Blacklist
1. Click "Settings" to navigate to the settings page on the left hand side of the screen. You will be able to see the settings tab only if you have admin rights. 2. Click "Blacklist" to navigate to the Blacklist page. 3. Click "Add Number" to add a ...
Axiom - Settings IP
1. Click "Settings" to navigate to the settings page on the left-hand side of the screen. You will be able to see the settings tab only if you have admin rights. 2. Click "IP" to navigate to the IP page. 3. Click "New IP" to whitelist a new IP. 4. ...
Axiom Settings IVR
1. Click "Settings" to navigate to the settings page on the left-hand side of the screen. You will be able to see the settings tab only if you have admin rights. 2. Click "IVR" to navigate to the IVR page. 3. Click "New IVR" to create a new IVR ...
Axiom Settings Queues
1. Click "Settings" to navigate to the settings page on the left hand side of the screen. You will be able to see the settings tab only if you have admin rights. 2. Click "Queue" to navigate to the queue tab. 3. Click the "Search" field to search for ...
Axiom Settings Alerts
1. Click "Settings" to navigate to the settings page on the left hand side of the screen. You will be able to see the settings tab only if you have admin rights. 2. Click "Alerts" to navigate to the Alerts tab. 3. Click on the 'Long Call Duration' ...
Axiom Settings Permissions
1. Click "Settings" to navigate to the settings page on the left hand side of the screen. You will be able to see the settings tab only if you have admin rights. 2. Click "Permissions" to navigate to the permissions page. 3. Click the "Search" field ...
Axiom Settings Groups tab
1. Click "Settings" from the menu on the left hand side. 2. Click "Groups" to navigate to the Groups tab. 3. Click "edit" to edit the settings of an existing group. 4. You can change the name of the existing group. 5. You can add a description for ...
General Settings
1. Click "Settings" on the menu on the left-hand side to access the settings options. PS: If you do not see the settings options in the menu, you do not have the permission to do that. Contact your administrator to do that. 2. Click '2FA' to proceed ...
Axiom Reports Page - Effective calls
1. Click "Effective call settings icon" 2. Select the maximum counted calls with the same number. This option will filter out if a particular number has called to your contact center more than the number entered and will not consider it effective. 3. ...
Axiom Reports Page - Scheduled reports
1. Click "Scheduled Reports" to open the Scheduled reports tab. 2. Click "New Scheduled Report" to create a new rule. 3. Here you can customize the name of the Report. 4. By clicking 'Send To' you will be able to choose a user from your Axiom who ...
Axiom Reports page - Calls Tab
1. Click "Calls" to navigate to the Calls tab in the Reports page. 2. Click 'Eports to CSV' to download the CSV. You have two options to export the file as it is or to export it with sub rows. 3. Click "Raw Calls" to get a view including all sub rows ...
Axiom Reports Page - Phone numbers tab
1. Click "Phone Numbers" you can navigate to the Phone numbers tab. 2. Here you can monitor the Total Calls for the selected period. 3. Here you can monitor the Incoming Calls for the selected period. 4. Here you can select the Outgoing calls for the ...
Axiom Reports page Users tab
1. Click "Users" to navigate to the Users tab. 2. Click "Export to CSV" to get a drop down menu and choose from the following options: Export selected columns to CSV Export Pause Export all columns to CSV 3. After selecting the users you can choose ...
Axiom Reports Page Callbacks
1. Click "CallBack" to enter the CallBack tab. 2. Click "Update Data" to refresh your page. 3. Click the "Search" field to search for a specific callback. 4. Click "Columns" to filter the KPIs. 5. Here you can monitor to which queue the callback ...
Axiom Reports page Queues
This guide will show you how to navigate through the Reports page, Queues tab in Axiom. 1. Click "Queues" to get reporting on the queues. 2. Click here to see the missed calls. 3. Click here to see the answered calls. 4. This graph shows you the ...
Axiom Report Summary
1. Click "Reports" to open Reports page 2. Click this icon to choose the dates of the report. 3. Select a date from the drop down menu. 4. Click "search" to get the report for the preset dates. 5. Click "download icon" to open a download drop menu. ...
Axiom Queues page
1. Click 'Queues' to enter the queues page. 2. Here you can monitor the 'Total calls' in all of your queues. 3. Here you can monitor how many of the calls were answered. 4. Here you can monitor the missed calls for the day. 5. Here you can monitor ...
Axiom Monitor page
This guide will show you how to navigate through the Monitors page in Axiom. 1. Click "Monitor" to enter the Monitor page. 2. Click 'In Call' to filter the agents that are in a call and exclude all other agents from the monitor list. 3. Click 'Break' ...
Axiom My Score page
This guide will show you how to navigate the My Score page of Axiom. 1. You can navigate to 'My Score' page via the dashboard on the left hand side. 2. Here you can monitor the 'Total Calls' you made as an agent. 3. Here you can monitor the 'Answered ...
Axiom Dashboard
1. At the top of the page you can see a the server time. 2. Click 'Dialpad' to bring live your dial pad. PS: This option is only available if your User/Extension is configured to make the calls via Web. 3. Click 'Dialpad' again to hide it. PS: This ...
Axiom Monitor page
1. Click "Monitor" to enter the Monitor page. 2. Click 'In Call' to filter the agents that are in a call and exclude all other agents from the monitor list. 3. Click 'Break' to filter the agents that are in a break status and exclude all other agents ...