In the PBX Dashboard, as a Manager user you will have three options how to monitor your team's calls:

Barge, Spy and Whisper:

- First you need to enter the extension you are monitoring from, in the empty space above.

- Then you to choose the extension you want to spy/whisper/barge (click on the eye):

- Finally chose the option you need from the three.

Barge: You can enter the conversation between your agent and the client.

Whisper: You can whisper to your agent without the client listening to you.

Spy: None of the agent nor the client can hear you.

Deskforce Support