How To

Monitoring your team's calls
In the PBX Dashboard, as a Manager user you will have three options how to monitor your team's calls: Barge, Spy and Whisper: - First you ...
Sun, 12 Aug, 2018 at 4:06 PM
Allow IP for the DeskForce PBX
Mon, 7 Oct, 2019 at 2:58 PM
How to find recordings in PBX Manager Dashboard
You should enter in your manager's dashboard and choose button next to settings (the second tab right after settings wheel). When you click on it...
Thu, 1 Nov, 2018 at 2:40 PM
How to create a group
You can see the instructions on the picture below, once the group is created you will be able to add agents to it.
Tue, 9 Oct, 2018 at 12:04 PM
How to create a new user for monitoring PBX
First step go to setting tab: After that go to user accounts and permissions:From this tab you can enable or disable the permissions and access of the us...
Tue, 9 Oct, 2018 at 12:07 PM
How to assign a group or multiple groups to a user
Ones you have you groups created and the users as well you should go to the settings tab again: The go to Guest Group Settings and you can match the user...
Tue, 9 Oct, 2018 at 12:10 PM
How to download a recording
Go to reports:
Tue, 9 Oct, 2018 at 12:14 PM
How to change the color of the statuses on the monitoring screen
Go to setting : The scroll down :
Tue, 9 Oct, 2018 at 12:17 PM
Spy, Whisper and Barge using only codes
The actions which you may be familiar from your manager tool can be executed using simple codes. All you'll need is an extension successfully connected...
Tue, 9 Oct, 2018 at 2:45 PM
How to add user New PBX
Login with your email and password                                                          Go to settings, click on users and then new user. You mu...
Thu, 1 Nov, 2018 at 2:40 PM