Axiom Reports page - Calls Tab
1. Click "Calls" to navigate to the Calls tab in the Reports page.
2. Click 'Eports to CSV' to download the CSV. You have two options to export the file as it is or to export it with sub rows.
3. Click "Raw Calls" to get a view including all sub rows expanded.
4. Click "Answered" to filter only the answered calls.
5. Click "No Answer" to filter only the not answered calls.
6. Click 'Call Type' to activate drop down menu and receive information on incoming, outgoing and internal calls.
7. Select the type of call you would like to view.
8. Click 'Human Answer' to filter the incoming calls for ones that are answered by agent.
9. Click on 'Hang-Up Side' to filter by which side the calls was terminated.
10. Click 'Matrix Call' to choose if you would like to view only calls done by Squaretalk predictive dallier called the Matrix which can be integrated with the Axiom.
11. Click "Update icon" to refresh the information.
12. Click the "Search" field to search for a specific call.
13. Click "Columns" to filter the possible KPIs.
Related Articles
Axiom Reports page Queues
This guide will show you how to navigate through the Reports page, Queues tab in Axiom. 1. Click "Queues" to get reporting on the queues. 2. Click here to see the missed calls. 3. Click here to see the answered calls. 4. This graph shows you the ...Axiom Reports Page - Effective calls
1. Click "Effective call settings icon" 2. Select the maximum counted calls with the same number. This option will filter out if a particular number has called to your contact center more than the number entered and will not consider it effective. 3. ...Axiom Reports Page - Scheduled reports
1. Click "Scheduled Reports" to open the Scheduled reports tab. 2. Click "New Scheduled Report" to create a new rule. 3. Here you can customize the name of the Report. 4. By clicking 'Send To' you will be able to choose a user from your Axiom who ...Axiom Reports Page - Phone numbers tab
1. Click "Phone Numbers" you can navigate to the Phone numbers tab. 2. Here you can monitor the Total Calls for the selected period. 3. Here you can monitor the Incoming Calls for the selected period. 4. Here you can select the Outgoing calls for the ...Axiom Reports page Users tab
1. Click "Users" to navigate to the Users tab. 2. Click "Export to CSV" to get a drop down menu and choose from the following options: Export selected columns to CSV Export Pause Export all columns to CSV 3. After selecting the users you can choose ...