Reports - Calls Tab
This article will provide you more information about the Calls section in the Reports.
The Calls report allows you to review all calls made via the Axiom as well as listen to the call recordings.
1. Navigate to the Reports section from the left and then the Calls tab:
2. Click on "Raw Calls" for a comprehensive view that includes all expanded sub-rows:
3. Filter for only answered calls by clicking on "Answered" or for only unanswered calls by clicking on "No Answer":
3. Filter for only answered calls by clicking on "Answered" or for only unanswered calls by clicking on "No Answer":
3. Click on the drop-down menu by clicking on 'Call Type' to by Incoming, Outgoing, and Internal Calls:
4. Click on the drop-down menu by clicking on 'Hang-Up Side' to filter by Caller or Callee:
5. Click on the Effective Calls to filter for it, if you have it configured:
More details about configuring the Effective Calls can be found here: Effective Calls6. Click on Columns to select which columns are displayed:
7. From the Recording column you can listen and download the call recording of the specific call:
8. You can also specify the date range for the report from the top right:
9. You can also filter the report for specific Queues and Groups:
10. To export a report of the calls, click on Export where can export the report to an Excel file:
After which you will receive a notification with the option to download the report: