Reports - Calls Tab

Reports - Calls Tab

This article will provide you more information about the Calls section in the Reports.
The Calls report allows you to review all calls made via the Axiom as well as listen to the call recordings.
To do this first navigate to Reports on the left side of the menu.

1. Navigate to the Calls tab on the Reports page by clicking on "Calls":
2. Click on "Raw Calls" for a comprehensive view that includes all expanded sub-rows:


3. Filter for only answered calls by clicking on "Answered":

4. Filter for only unanswered calls by clicking on "No Answer":

5. Activate the drop-down menu by clicking on 'Call Type' to receive information on incoming, outgoing, and internal calls:

6. Select the specific type of call you wish to view:

7. Filter incoming calls answered by agents by clicking on 'Human Answer':

8. Filter calls based on the side where the call was terminated by clicking on 'Hang-Up Side':

9. Opt to view only calls made by Squaretalk's predictive dialer called the Matrix, integrated with Axiom, by clicking on 'Matrix Call':

10. Refresh the information by clicking on the "Update" icon:

11. Utilize the "Search" field to find a specific call:

12. Click on "Columns" to filter and display the relevant Key Performance Indicators (KPIs):

13. You can also download the CSV file by clicking on 'Export to CSV.' Choose between exporting the file as is or with sub-rows:


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