How to Make and Receive Voice Calls in Squaretalk

Squaretalk makes calling simple. Whether you’re dialing a new number, calling a saved contact, or answering an incoming call — everything happens in one place.

This article shows you how to:

Initiate a voice call
Use the Webphone to make calls
Receive incoming calls
Redial previous numbers

How do I initiate a voice call?

You have two quick ways to start a call in Squaretalk.

Option 1: Click-to-Call from Contacts

This is the fastest way to call someone you already know.

Go to the Contacts tab.
Find the contact you want to call.
Click the green phone icon next to their name.

📞 The call starts immediately.

Option 2: Call using the Webphone

Once you click the phone icon on top of the page and the Webphone is open, you have three ways to place a call.

1. Numpad (manual dialing): Use this when calling a new or unsaved number.
2. Contacts (one-click calling): Call saved contacts(internal or external) without typing numbers.
3. Recents (redial a previous call): Perfect for quick callbacks.

How do I receive incoming calls?

When a call comes in:

Your phone rings (Webphone, Softphone, or IP Phone — depending on your setup)
A call notification appears on the screen
Your status changes automatically to Incoming once you answer

📌 To learn more details, check our article on How to Use the Webphone Efficiently.

Quick Checklist if Calls Don’t Work

If you can’t make or receive calls, check:

Is your status set to Available?
Is your extension connected (phone icon)?
Is your microphone enabled?
Did you run a System Check?