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How to Listen to Voicemail Messages Using Feature Codes
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Queues Report
Queues Report The Queues Report in the Squaretalk Platform helps you track call activity and performance for each queue in your system. It is designed for supervisors and admins who want to monitor: queue call volume answered vs missed calls agent ...
Settings - Permissions
This article will provide you with an overview of the Permission section, functionality as well as how to create a custom one: You will be able to see the settings tab only if you have admin rights. 1. Click Settings to navigate to the settings page ...
Monitor
This article will provide you more information about the Monitor section and functionality: 1. Enter the Monitor page by selecting "Monitor": 2. Filter agents currently in a call by clicking 'In Call' excluding all others from the monitor list: 3. ...