Feature Codes
In this article you can find the feature codes for the following actions: spy, whisper and barge which allow you to manually perform these directly from the softphone.
NOTE: To a Spy/Whisper/Barge you must first have a user assigned. This is for the extension you're trying to do this from.
The steps on how to create a user can be found here: How to add a new user
Spy: *225xxx
Whisper: *226xxx
Barge: *227xxx
xxx = extension number
Example:
Related Articles
Monitor
This article will provide you more information about the Monitor section and functionality: 1. Enter the Monitor page by selecting "Monitor": 2. Filter agents currently in a call by clicking 'In Call' excluding all others from the monitor list: 3. ...Settings - Permissions
This article will provide you with an overview of the Permission section, functionality as well as how to create a custom one: You will be able to see the settings tab only if you have admin rights. 1. Click Settings to navigate to the settings page ...Dashboard
This article will navigate you through the available options of the dashboard. 1. Click "Dashboard" to navigate to the dashboard on the left-hand side. NOTE: You can navigate to the dashboard menu only if you have Admin or Manager permissions: 2. ...Statistics and Reports - Phone numbers
This article will provide you an overview of the Phone numbers report and it's functionality: First navigate to "Statistics and Reports" from the left and click on "Phone numbers" from the drop down menu: From here you will be able to see statistics ...How to add a new user
Make sure you have an extension. (Click here to learn how to add a new extension) 1. To create a new user navigate to Settings section: 2. Next navigate to the Users section and click on New user: 3. From the new window that will appear, fill in the ...