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User Roles
This article will provide you with an overview of the Profiles section, functionality as well as how to create a custom one: You will be able to see the settings tab only if you have admin rights. 1. Navigate to the Settings section from the left and ...
Settings - Permissions
This article will provide you with an overview of the Permission section, functionality as well as how to create a custom one: You will be able to see the settings tab only if you have admin rights. 1. Click Settings to navigate to the settings page ...
Monitor
This article will provide you more information about the Monitor section and functionality: 1. Enter the Monitor page by selecting "Monitor": 2. Filter agents currently in a call by clicking 'In Call' excluding all others from the monitor list: 3. ...
How to add a New User
Make sure you have an extension to assign users to. 1. To create a new user navigate to Settings and the Users under the Users & Permissions section: 2. Next click on "+ New User" 3. From the new window that will appear, fill in the details as you ...
Dashboard
This article will navigate you through the available options of the dashboard. 1. Click "Dashboard" to navigate to the dashboard on the left-hand side. NOTE: You can navigate to the dashboard menu only if you have Admin or Manager permissions: 2. ...