Feature Codes

Feature Codes

In this article you can find the feature codes for the following actions: spy, whisper and barge which allow you to manually perform these directly from the softphone.
Notes
NOTE: To a Spy/Whisper/Barge you must first have a user assigned. This is for the extension you're trying to do this from.
The steps on how to create a user can be found here: How to add a new user
Feature codes:
Spy: *225xxx
Whisper: *226xxx
Barge: *227xxx
Info
xxx = extension number

Example:

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