How to add a new extension
Setting up a Voicemail to an Extension and Queue: Voicemail setup (Ext & Queues)
1. To create a new extension navigate to the Settings section:
2. Next navigate to the Extension section and click on New extension:
3. From the new window that will appear, fill in the details for your extension as you require and click Save and the extension will be created:
Type of the extension:
SIP that should be configured on softphone or IP phone device or
Web that can be used only from the user’s dashboard, with no need of a softphone.
Caller ID: Is if you require the ext to use a specific DID and have it displayed to outgoing calls
Voice Mail: Will allow you to enable voice mail for this extension
SIP that should be configured on softphone or IP phone device or
Web that can be used only from the user’s dashboard, with no need of a softphone.
Caller ID: Is if you require the ext to use a specific DID and have it displayed to outgoing calls
Voice Mail: Will allow you to enable voice mail for this extension
4. Clicking on the "Advanced Options" will allow you to specify the recording options for this extension:
Recording inbound external: Is for calls that are received externally (i.e.. clients calling in)
Recording outbound external: Is for calls that are made externally (i.e. agents calling clients)
Recording inbound internal: Is for calls that are received internally (i.e. agents calling other agents)
Recording outbound internal: Is for calls that made internally (i.e. agents calling other agents)
Related Articles
How to Create a User
How to Create a User To give someone access to the Squaretalk Platform, you need to create a User profile. Each user is automatically assigned an Extension during setup, so you no longer need to create extensions separately. This guide explains how ...How to add a New User
Make sure you have an extension to assign users to. 1. To create a new user navigate to Settings and the Users under the Users & Permissions section: 2. Next click on "+ New User" 3. From the new window that will appear, fill in the details as you ...Managing Extensions/User Subscriptions
In order to manage your extensions/user subscriptions, navigate to the Dashboard of the Billing Portal and click on the respective product you would like to do this for (Squaretalk Contact Center, Axiom, or Matrix): Once you've selected the Product, ...How to Create or Edit a Queue (General)
How to Create or Edit a Queue (General) A Call Queue helps you organize how inbound calls are handled when multiple agents are available. Step-by-Step: Create a New Queue Go to Settings → Voice → Queues and click “+ Add Queue”. ?Useful Tip 1: To ...Settings - Communication - Ext creation & Phone number management
This article will provide you an overview of the Communication section and functionality within the Settings of Matrix Extension Creation and management: 1. Navigate to your Matrix settings by clicking "Settings" on the left-hand side: 2. Under the ...