How to add a new extension

How to add a new extension

Info
Setting up a Voicemail to an Extension and Queue: Voicemail setup (Ext & Queues)
1. To create a new extension navigate to the Settings section:
2. Next navigate to the Extension section and click on New extension:

3. From the new window that will appear, fill in the details for your extension as you require and click Save and the extension will be created:
   
Notes
Type of the extension: Can be: SIP that should be configured on softphone or IP phone device or Web that can be used only from the user’s dashboard, with no need of a softphone. Caller ID: Is if you require the ext to use a specific DID and have it displayed to outgoing calls Voice Mail: Will allow you to enable voice mail for this extension
4. Clicking on the "Advanced Options" will allow you to specify the recording options for this extension:
Info
Recording inbound external: Is for calls that are received externally (i.e.. clients calling in)
Recording outbound external: Is for calls that are made externally (i.e. agents calling clients)
Recording inbound internal: Is for calls that are received internally (i.e. agents calling other agents)
Recording outbound internal: Is for calls that made internally (i.e. agents calling other agents)




    • Related Articles

    • Managing Extensions/User Subscriptions

      In order to manager your extensions/user subscriptions navigate to the Dashboard of the billing portal and click on the respective product you would like to do this for (Axiom or Matrix): Once you've selected the Product click on the "Manage ...

    • Settings - Communication - Ext creation & Phone number management

      This article will provide you an overview of the Communication section and functionality within the Settings of Matrix Extension Creation and management: 1. Navigate to your Matrix settings by clicking "Settings" on the left-hand side: 2. Under the ...

    • How to create and manage Users

      This article will provide you an overview of the Users section and it's functionality as well as how to create users: 1. To create users navigate to the "Users" tab located on the left-hand side of your screen where the menu options are displayed: 2. ...

    • Switching to SIP (Extensions)

      In order to switch your agents to use SIP (Softphone) please follow the steps below: 1. Navigate to the Users section and click on the action button next to the respective user you would like to use SIP and select Edit: 2. In the next window click ...

    • How to Add an Extension to the Softphone

      To obtain the Squaretalk Softphone please visit: https://squaretalk.com/softphone/ If you're having issues logging in your extension ensure you have your current IP whitelisted: https://support.squaretalk.com/portal/en/kb/articles/axiom-settings-ip ...