How to add a new extension
Setting up a Voicemail to an Extension and Queue: Voicemail setup (Ext & Queues)
1. To create a new extension navigate to the Settings section:
2. Next navigate to the Extension section and click on New extension:
3. From the new window that will appear, fill in the details for your extension as you require and click Save and the extension will be created:
Type of the extension:
SIP that should be configured on softphone or IP phone device or
Web that can be used only from the user’s dashboard, with no need of a softphone.
Caller ID: Is if you require the ext to use a specific DID and have it displayed to outgoing calls
Voice Mail: Will allow you to enable voice mail for this extension
SIP that should be configured on softphone or IP phone device or
Web that can be used only from the user’s dashboard, with no need of a softphone.
Caller ID: Is if you require the ext to use a specific DID and have it displayed to outgoing calls
Voice Mail: Will allow you to enable voice mail for this extension
4. Clicking on the "Advanced Options" will allow you to specify the recording options for this extension:
Recording inbound external: Is for calls that are received externally (i.e.. clients calling in)
Recording outbound external: Is for calls that are made externally (i.e. agents calling clients)
Recording inbound internal: Is for calls that are received internally (i.e. agents calling other agents)
Recording outbound internal: Is for calls that made internally (i.e. agents calling other agents)
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