How to add a new extension

Setting up a Voicemail to an Extension and Queue: Voicemail setup (Ext & Queues)

1. To create a new extension navigate to the Settings section:

2. Next navigate to the Extension section and click on New extension:

3. From the new window that will appear, fill in the details for your extension as you require and click Save and the extension will be created:
   

Type of the extension: Can be: SIP that should be configured on softphone or IP phone device or Web that can be used only from the user’s dashboard, with no need of a softphone. Caller ID: Is if you require the ext to use a specific DID and have it displayed to outgoing calls Voice Mail: Will allow you to enable voice mail for this extension

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