How to add a new extension

To create a new extension you first have to speak with your Customer Success Manager (or Support team) to allow more extensions for your account if you have reached your limit.

Setting up Voicemail to an Extension and Queue: Voicemail setup (Ext & Queues)

1. To create a new extension navigate to the Settings section:

2. Next navigate to the Extension section and click on New extension:

3. From the new window that will appear, fill in the details for your extension as you require and click Save and the extension will be created:
   

Type of the extension: Can be: SIP that should be configured on softphone or IP phone device or Web that can be used only from the user’s dashboard, with no need of a softphone. Caller ID: Is if you require the ext to use a specific DID and have it displayed to outgoing calls Voice Mail: Will allow you to enable voice mail for this extension

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