If you are using a SIP-connected device (Softphone), you can access the voicemails using Feature Codes.
Dial: *97 to check your own voicemail
The system automatically detects your extension.
You will be prompted to enter your numeric voicemail password.
You can then listen to your messages.
Dial: *98 to Check Another Extension’s Voicemail (for Admins/Managers)
Enter the specific Extension Number you want to access.
Enter that extension’s numeric voicemail password.
You can then listen to messages in that mailbox.
📌 Important: Accessing voicemail using feature codes (*97 / *98) is not supported on the browser-based Web Dialer. If you are using Web calling, rely on the Email delivery method to access voicemails.
📌 To learn more details on where to find the Voicemail Password, see: How to Set Up Voicemails.