How to Set Up Voicemails
How to Set Up Voicemails
Voicemails are linked to Users in the Squaretalk Platform. Each user acts as an individual inbox that can:
collect personal missed calls
store overflow messages from queues
serve as a shared voicemail box for teams
This guide explains how to configure voicemail for individual users and for call queues.
Step-by-Step: Enable Voicemail for a User
Go to Settings → Users & Permissions → Users and click on the user (or user row) you want to update (a side panel will open).
Open the Advanced Tab and toggle Enable Voicemail to ON.
Enter the email address.
📌 Important: This is where voicemail notifications will be sent and the .wav audio file of the message will be attached.
Create a numeric-only password (between 4 and 10 characters).
📌 Important: Agents will need this password if they dial into their voicemail from a softphone.
Click Save to apply the changes.
💡Useful Tip: After setting up your voicemail, you can link it as a destination to any Queue, Announcement, IVR, Time Condition, or Inbound Route.
Done 🎯
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