Settings - IP/Whitelist IP

This article will show you an overview of the IP Settings of Axiom as well as how to whitelist an IP:

NOTE: You will be able to see the settings tab only if you have admin rights.

Additional Information: Every user must have their IP whitelisted in order to access the dashboard and/or use the Softphone.
If a user is receiving a message: "Please connect your phone in order to sign in." they must first login in to their Softphone before accessing the dashboard.
To remove this requirement you will have to disable the Force Login option currently enabled for their user, which can be done from the Settings>Users section and clicking on the button on the right of the respective user. Afterwards change the "Force Login" option from "True" to "False". 

1. Click "Settings" and navigate to the "IP" section:

2. Click "New IP" to whitelist a new IP:

3.  Enter the IP, description and specify the date when this should be applied for as well as the type of access and click "Save":

WEB - Allows from the browser without using any type of phone/phone application

PHONE - Allows only for softphone or IP phones

WEB PHONE - Allows access from the browser and connecting a web phone/phone

INTEGRATION - Allows browser access and API requests

ALL - Allows browser access, API, web phone, softphone and IP phone

PING - Allows testing the response from server ping

4. To whitelist a country wide IP click on "New GEO IP":

5. Specify the country you would like to whitelist, a description, activity date as well as the type of access and click "Save":

WEB - Allows from the browser without using any type of phone/phone application

PHONE - Allows only for softphone or IP phones

WEB PHONE - Allows access from the browser and connecting a web phone/phone

INTEGRATION - Allows browser access and API requests

ALL - Allows browser access, API, web phone, softphone and IP phone

PING - Allows testing the response from server ping

6. From the "View History" tab you can view all the previously whitelisted IP's:

7.From the "Banned IP's" you can see any currently IP's that have been banned:

8. From the "Banned History" you can view the history of any IP's that have been banned:

You can also use the "Export" function to export a list of the IP's

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