How to Configure Call Recording Settings

The Squaretalk Platform allows you to configure call recording settings to ensure compliance, quality monitoring, and performance review.

Recordings can be enabled or disabled depending on the call type, and settings can be customized per user.

This guide explains how to configure call recording settings correctly.

Step-by-Step: How to Configure Call Recordings

To enable or limit the recording settings per user:

Go to Settings → Users & Permissions → Users and click on the user (or user row) you want to configure.
Go to the Advanced tab inside the side panel window and enable Advanced Options.
Enable or disable recordings for each call type (inbound/outbound and internal/external)

Call Recording Options Explained

Inbound External: Records incoming calls from clients or external numbers.
Outbound External: Records calls placed from the system to external contacts.
Internal (Inbound/Outbound): Records calls between users inside Squaretalk.

Done 🎯

You now know how to configure call recording settings in Squaretalk by controlling which call types are recorded at the extension level.