Messaging Report
Messaging Report
The Messaging Report in the Squaretalk Platform helps you review and analyze all messaging activity across your organization.
It is designed for managers and admins who want visibility into:
chat performance and workload
user activity per conversation
chat statuses and timestamps
AI-generated summaries and sentiment analysis
full chat history and transfer logs
This guide explains what you can see in the Messaging Report and how to open detailed chat information.
1. To find the Messaging Report, go to the Reports tab in the main menu and select Messaging.
You will see a list of all chats based on the selected filters and date range.
What Information Is Included in the Messaging Report?
2. Each row in the Messaging Report includes key information such as:
User (agent assigned to the chat)
WABA (WhatsApp Business Account/channel used)
Contact number
Chat status (Waiting, Open, Closed, Expired)
Timestamps (start time, last activity, closure time)
Additional metadata, depending on your configuration
3. On the right side of the table, check the Actions column for Chat Details that will open a new side panel window, offering you:
Chat History visibility
Chat Actions (action logs of every user on the chat)
AI Summary (conversation summary & sentiment analysis)
💡Useful tip: You can open full chat details by clicking the Chat Details button or anywhere on the chat row you want to review.
Done 🎯
Related Articles
Users Report
Users Report The Users Report in Squaretalk helps managers and admins review agent activity in one place. It allows you to track: all calls made or received by each user status usage (Available, Break, Offline, etc.) chat history and messaging ...How to Schedule a Report
How to Schedule a Report Squaretalk allows you to schedule reports so they’re generated and delivered automatically, no manual exporting needed. This guide explains how to schedule a report step by step. You can schedule any type of reports in the ...My Messaging Tab Overview
My Messaging Tab Overview The My Messaging tab in the Squaretalk Platform lets users manage all customer chats in one place. It is designed for agents and supervisors(managers & admins) who handle WhatsApp and messaging conversations and need a clear ...Balance Report
The Balance Report section provides you with all the necessary details about your past account deductions and their reference:Queues Report
Queues Report The Queues Report in the Squaretalk Platform helps you track call activity and performance for each queue in your system. It is designed for supervisors and admins who want to monitor: queue call volume answered vs missed calls agent ...