How to Add or Remove an Agent from a Queue

How to Add or Remove an Agent from a Queue

 In order to add or remove agent(s) to the queue, please follow the steps below:
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You will be able to see the settings tab only if you have admin rights.
1. Click on "Voice" under the "Settings" section and the navigate to "Queues":

2. Click the on the Queue you want to add/remove the agent to/from:

3. In the new window that pops up head over to the Agents tab and click the "+" button next to the agent you wish to add from the left column (All extensions) or click on the "x" button to remove a current agent from the queue under the right column (Chosen Extensions), after which click Save.

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