How to Create and Manage Calendar Events

How to Create and Manage Calendar Events

How to Create and Manage Calendar Events

The Calendar helps you manage meetings, callbacks, follow-ups, and personal tasks directly within the Squaretalk Platform. It provides a single place to organize your schedule and stay on top of upcoming activities.

📌 Note: All users can create and manage their own calendar events in My Calendar.
Admins can additionally create, edit, and delete events on behalf of other users under Team Calendars.


Step-by-step: How to Create a New Calendar Event

  1. Go to Calendar → My Calendar and click + Create Calendar Item.

  2. Select the type of calendar item you want to create:

    • Event

    • Callback

    • Follow-Up

    • Task

  3. Depending on the selected type, configure the necessary details. For all calendar items, you can set:

    • Date and time

    • Customer name & phone number (for callbacks and follow-ups)

    • Description

    • Visibility (Select private to show it as “busy” for other users in the Teams Calendar, or public for everyone to see it)

    • Show As status set as Free will allow other users to set another meeting at the same time. While Busy, Focus time and Out of Office will show a time conflict.

4. For standard Events, you can also invite other Squaretalk users and/or external guests by entering their email addresses.


Choose Your Calendar View

You can switch between different layouts depending on how you prefer to organize your schedule:

  • Day

  • Week

  • Month

  • Agenda


How to Edit or Delete an Existing Event

Click any event in your calendar to open it. From there, you can update any details or delete the whole calendar item.


📌 Note: Admins can delete any calendar event under Team Calendars. Other users can only delete events they have created in My Calendar.


Calendar Reminders

Calendar items generate reminders before they begin.


Depending on the item type, the notification may include additional actions, such as Call Now for callbacks.


Done 🎯

You're ready to create and manage calendar events, keeping your schedule organized without leaving the Squaretalk Platform.



    • Related Articles

    • How to Create and Manage Time Conditions

      How to Create and Manage Time Conditions The Time Conditions check the current date and time and route calls based on your preferences. Step-by-Step: Create a New Time Condition Go to Settings → Voice → Time Conditions and click “+ Add Time ...
    • How to Create and Manage Announcements

      How to Create and Manage Announcements Announcements let you play a recorded message to callers and automatically route them to the next step in your call flow. This article explains how to create and delete announcements in the Squaretalk Platform. ...
    • How to Create a Group

      How to Create a Group Groups are one of the easiest ways to manage teams in the Squaretalk Platform. ? Note: Admin permissions are required to create groups. Step-by-Step: Create a New Group Go to Settings → Users & Permissions → Groups and click “+ ...
    • How to Create a Custom Status

      How to Create a Custom Status Custom Statuses help you track your team’s real availability in a much more accurate way. Instead of seeing a generic status like Away, you can create meaningful options such as: Team Meeting Lunch Break Training Admin ...
    • How to create and manage Users

      This article will provide you an overview of the Users section and it's functionality as well as how to create users: 1. To create users navigate to the "Users" tab located on the left-hand side of your screen where the menu options are displayed: 2. ...