How to join a Zoho Remote Session

How to join a Zoho Remote Session

To join a Zoho Remote Session, please follow the steps below:

How to join a session using a Session Link

1. Open the link provided to you by the support agent.

2. Enter your name and click "Join Session".

3. Click the "Agree and Download" button and run the download application (ZA_Connect.exe) to join the session.

How to join a session using an Email invite

1. Open the email sent to you by the support agent.

2. Click the "Join Session" button/link from the amil you just received.

3. A web page will open with the pre-filled session ID and name, click on "Join Session".
4. Click the Download button and run the download application (ZA_Connect.exe) to join the session.

    • Related Articles

    • Where to Find Spy, Whisper, and Barge in the Squaretalk Platform

      Where to Find Spy, Whisper, and Barge in the Squaretalk Platform The Squaretalk Platform allows you, by default, to monitor live calls using Spy, Whisper, and Barge options. These tools help you support agents in real time without interrupting the ...

    • What is Power Dialer?

      What is Power Dialer? Power Dialer is Squaretalk's outbound calling solution designed to help teams contact more leads in less time through organized calling campaigns. Instead of manually searching for contacts, agents join assigned campaigns where ...

    • How to Start an Outbound WhatsApp Conversation in the Squaretalk Platform

      How to Start an Outbound WhatsApp Conversation In the Squaretalk Platform, you can start an outbound WhatsApp conversation with a client directly from the My Messaging tab. Because WhatsApp is regulated by Meta rules, outbound conversations usually ...

    • How to Create a Campaign in Power Dialer

      How to Create a Campaign in Power Dialer Campaigns define how outbound calls are distributed within the Power Dialer, who participates, which contacts are called, and how calls are handled. ? Note: Admin permissions are required to create and manage ...

    • My Messaging Tab Overview

      My Messaging Tab Overview The My Messaging tab in the Squaretalk Platform lets users manage all customer chats in one place. It is designed for agents and supervisors(managers & admins) who handle WhatsApp and messaging conversations and need a clear ...