How to Configure Alerts & Notifications

How to Configure Alerts & Notifications

How to Configure Alerts & Notifications

The Squaretalk Platform allows you to configure alerts and notifications so you never miss important activity. Once configured, you will be able to find them by clicking on Notifications in the upper right corner.

Proper configuration ensures your team stays responsive and productive.

Where to Configure Notifications

Notification settings can be managed at: Settings → General → Alerts.

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📌 Note: Admin permissions are required to configure the alerts in the system.

Types of Alerts You Can Configure


Alert Type

Description

Long Call

Receive a notification when a call exceeds a defined minimum duration.

Not in Call

Receive a notification when agents are logged in but not handling calls for a defined period. You can specify the statuses that will trigger the alert.

Login/Logout

Track attendance by receiving notifications when the users log in and log out.

Numbers Added/Replaced

Get an alert whenever a new phone number is added and/or an existing number is replaced. You can also enable the option to receive an email with the full list of numbers.

Done 🎯

You now know how to configure alerts and notifications in the Squaretalk Platform to ensure fast response times and better team awareness.



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